IT Infrastructure Engineer

1. Job Summary

Shaping the future of digital government services in Singapore. As an IT Infrastructure Engineer, you will play a pivotal role in delivering enterprise-level end-user computing services across Public Service agencies. This role offers the opportunity to:

• Drive innovation in desktop technologies and cloud-based services.
• Lead initiatives that standardise and modernise desktop services across agencies.
• Collaborate with cross-functional teams and senior stakeholders to deliver impactful solutions.
• Be part of a forward-thinking team that embraces agility, boldness, and collaboration.
• Influence how technology empowers public officers and enhances citizen services

You'll also be involved in training users, supporting tech bars, managing budgets, and presenting initiatives to senior management making this a dynamic and visible role with real impact.

Key Responsibilities:

• Design, deploy, and manage enterprise-level ICT infrastructure for end-user computing.
• Lead desktop service projects that enhance service delivery and user satisfaction.
• Collaborate with outsourced service providers to maintain and improve desktop services.
• Execute initiatives that standardise desktop environments across agencies.
• Provide classroom-style training and tech bar support to end users.
• Prepare budgets, seek funding approvals, and manage project financials.
• Present project updates and initiatives to senior management.
• Track project progress, manage risks, and ensure timely delivery.
• Respond to service issues, change requests, and escalations effectively

Essential Skills:

Technical Skills

• Strong expertise in end-point technologies (e.g., Windows OS, Apple iPad device management, AV equipment). 
• Experience with Microsoft 365 services (identity, access, roles).
• Familiarity with supporting infrastructure (networks, servers). 
• Project management tools (MS Project, Jira, Asana). 
• Budgeting, risk management, and quality assurance.
  

Communication & Leadership

• Excellent verbal and written communication. 
• Stakeholder engagement and presentation skills. 
• Team leadership, mentoring, and conflict resolution. 
• Change management and decision-making under pressure.
  

Organisational & Problem-Solving

• Time and resource management. 
• Strategic planning and adaptability. 
• Creative problem-solving and issue resolution.

Interpersonal Skills

•  Relationship building and emotional intelligence. 
• Customer service orientation and cultural awareness.
  

Qualifications:

• Degree in Computer Science, Computer or Electronics Engineering or Information Technology or equivalent 
• Minimum 5 years of relevant working experience in designing, deploying and leading enterprise level ICT infrastructure for end point services
• Good technical knowledge of end point technologies as primary practice area, with knowledge in supporting technologies such as network and servers
• Possess technical knowledge in the design and implementation of Microsoft 365 services including handling user identity, access and roles
• Proactive and dedicated individual with good leadership and multi-tasking capabilities 
• Good interpersonal skills, both oral and written, with the ability to present ideas and influence stakeholders
• An adaptable and bold individual who dares to innovate and take smart risks 
• Passion and belief in Client's core values Agile, Bold and Collaborative