Production Operation Engineer (Operator) 0825

The candidate will play a key role in automating production operations, ensuring seamless integration with the daily monitoring operations of the Agencys IT systems.

Key Responsibilities

• Continuous Service Improvement: Add value to Data Centre Operations by identifying improvement opportunities to sharpen Production stability, stakeholders experience and overall service quality.

• Identifying opportunities for automation within production processes to streamline operations and reduce manual intervention.

• Timely escalation and communication of major incidents such as escalation matrix, leading, driving, facilitating, and chairing all investigation activities.

• Being accountable for resolving the incident with workaround or permanent solution.

• Participate in troubleshooting system and network connectivity problems before escalation.

• Monitoring production metrics and performance indicators to ensure targets are met.

• Ensuring compliance with safety and regulatory standards in production.

• Other ad-hoc duties as instructed.

What we are looking for

• At least 3-5 years IT experience as Level 1 Production Operations engineer.

• Strong analytical skills: The ability to analyse production processes and identify areas for improvement and optimisation.

• Technical Proficiency: Profound knowledge of production systems issues and effective solutions to enhance operation efficiency.

• Problem-Solving Aptitude: A knack for troubleshooting production issues and devising effective solutions to enhance operational efficiency.

• Experience in Data Centre facilities, including temperature and humidity monitoring system, smoke detection and fire suppression systems, Uninterrupted Power Supply (UPS) units, CCTC, keypress units, etc.

• Familiarity with AWS tools such as CloudWatch, Cloud Trail, etc would be an advantage.

• Able to work shift duties.

• The shift hours are as follow:

• 1st shift-7:00 am to 3:00 pm

• 2nd shift-2:45 pm to 10:30 pm

• 3rd shift-10:15 pm to 07:15 am

• The 8-day rotational shift pattern is as below:

• Two days 1st shift, followed by

• Two days 2nd shift, followed by

• Two days 3rd shift, followed by

• Two off days.