Operations Support Engineer (Senior Consultant)

Job Summary:

Operations Support Engineer plays a crucial role focusing on integrating security practices within the development and operations processes. These skilled professionals ensure the creation of secure applications and software while maintaining a fast-paced, efficient development lifecycle. 

Responsibilities include monitoring system performance, diagnosing and resolving technical issues, and implementing solutions to enhance system reliability. The role involves close collaboration with development teams to integrate robust security measures, automate operational processes, and ensure compliance with industry standards. Additionally, the individual manages incident response activities, conducts regular system audits, and provides technical support to maintain seamless and efficient operations.

Key Responsibilities:

• Work with cross-functional teams including Product Manager, Business Analysts, Quality Assurance Testers and Solution Architect to deliver technical solutions
• Assist in Hands-on coding and scripting
• Participate in Agile ceremonies, including Sprint Planning, Daily Stand-ups, Reviews, and Retrospectives
• Conduct and participate in code reviews to ensure high code quality and adherence to best practices
• Support and manage CI/CD pipelines, deployment processes and infrastructure provisioning, maintaining and optimising cloud infrastructure, monitoring system performance, troubleshooting issues, ensuring system security and compliance
• Troubleshoot and resolve complex technical issues in low-code applications.
• Plan and perform user acceptance testing.
• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines
• Manage and resolve day-to-day IT related issues pertaining to application, infrastructure or security, to facilitate smooth running of daily operations.
• Oversee QA and testing processes to maintain quality and functionality.

Essential Skills:

• Cloud solutioning and hand-on experience mandatory with AWS Cloud (Government Commercial Cloud GCC will be beneficial).
• DevOps experience is required with hand-on with CI / CD platforms like GitLab, Jira, Confluence, Sonarqube. 
• Infra-as Code hands-on experience is mandatory with CloudFormation and Terraform skills. 
• Strong problem-solving skills and able to prioritise and manage multiple tasks.
• Knowledge of relevant technology concepts (e.g. relational databases, cloud-based architectures, Docker, and containers) 
• Proficiency and experience in programming (Python, React, Node JS, C#, TypeScript, JavaScript, HTML, CSS) is preferred.
• Should be able to build Scripts and API Integrations with knowledge of JWT, JWKS, Cognito and Authorisers. 
• Experience in working with LLM is an added advantage. E.g. Open AI, Amazon Q. Gemini
• Good design, coding, testing and debugging skills 
• Relevant experience in and knowledge of microservice architecture will be advantageous.
• Relevant experience in web-based development and mobile IT projects.
• Ability to work both independently and as part of a team with professionals at all levels.
• Working experience in government environment will be advantageous.
• Familiarity with governance, adoption of digital services in enterprise IT environments. 
• Work experience and strong troubleshooting skills in resolving application, infrastructure (including desktop, server, network) and security-related issues in a Singapore government environment is preferred.

Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, MIS or related field is preferred.
• Relevant working experience as a developer or equivalent in at least 3 Agile/ full project development life cycle and a minimum of 5 years experience in the relevant role.
• Good communication, documentation and interpersonal skill.
• Good team-work spirit.
• Positive, enthusiastic, and self-motivated.