Business Analyst

Key Responsibilities:

Process Analysis & Design

• Synthesize discovery workshop outputs and user research into structured problem statements and improvement hypotheses
• Conduct comprehensive deep-dive process analysis, including as-is and to-be process mapping, value stream mapping, and root cause analysis
• Identify non-value-added activities across operational workflows and quantify improvement potential to support business case development

Transformation Strategy

• Support transformation roadmap prioritization by evaluating initiatives based on impact, feasibility, and strategic alignment
• Develop structured operational insights that inform strategic decision-making and process redesign efforts
• Collaborate with cross-functional teams to ensure transformation initiatives align with organizational objectives
• Support implementation of process improvements, including piloting changes, tracking outcomes, and incorporating feedback loops

Requirements:

• Experience
• 4-8 years of progressive experience in process improvement, consulting, or business analysis roles
• Demonstrated experience in regulated or operationally intensive environments is highly preferred
• Proven track record of successfully delivering process improvement initiatives

Core Competencies:

• Proficiency in business process mapping methodologies and tools
• Strong foundation in Lean principles and operational excellence frameworks
• Ability to break down complex, ambiguous problems into structured components and actionable insights
• Outstanding ability to convert ambiguity into structured, logical frameworks
• Ability to use data (where available) to validate hypotheses and quantify impact
• Ability to engage stakeholder across business and technical teams, and facilitate structured discussions
• Clear and compelling written communication skills for stakeholder reporting and documentation