Business Analyst

Key Responsibilities:

Procurement Operations

• Coordinate end-to-end procurement activities supporting the programme, including preparation and tracking of procurement documentation, approvals, purchase orders and related records.
• Draft and coordinate procurement and administrative submissions, including procurement approval submissions, ensuring completeness, accuracy and timely routing for approval.
• Liaise with relevant government and corporate stakeholders on procurement requirements, purchase order issuance, invoicing and other procurement-related matters.
• Coordinate with vendors and service providers on quotations, documentation, purchase orders, deliverables and invoicing requirements.
• Maintain procurement and operational trackers to provide visibility of procurement status, financial commitments, outstanding actions and key milestones.
• Support the procurement and setup of tools, platforms and services required by the product team.
• Ensure procurement activities comply with applicable Government and organisational policies, processes and governance requirements.

Finance Operations & Budget Management

• Maintain accurate tracking of programme expenditure, purchase orders, invoices, financial commitments and available budgets.
• Coordinate invoice verification and payment processing by validating invoices against purchase orders, contractual arrangements, deliverables and supporting documentation.
• Work with Finance, procurement stakeholders and vendors to resolve discrepancies and facilitate timely processing of invoices.
• Prepare regular financial and operational reports to provide visibility of actual and committed expenditure against approved budgets.
• Monitor budget utilisation and identify potential budget, payment or procurement issues early for resolution or escalation.
• Support financial planning, forecasting, reconciliation and other programme financial management activities as required.
• Maintain appropriate supporting records to facilitate financial governance, reporting and audit requirements.

Resourcing & Recruitment Operations

• Coordinate administrative activities supporting the recruitment, engagement and onboarding of manpower resources for the programme.
• Work with Talent Acquisition, recruitment agencies and internal stakeholders to coordinate interview scheduling, candidate documentation and follow-up actions.
• Coordinate procurement and administrative requirements associated with external manpower resources and service providers.
• Maintain accurate records and trackers covering recruitment status, resource onboarding, contract periods and related operational dependencies.
• Monitor contract timelines and support timely renewal, onboarding and offboarding activities in coordination with relevant stakeholders.

Operational Excellence & Process Improvement

• Drive best practices in product operations across one or more problem spaces.
• Conduct user research and translate insights into operational and product improvements.
• Develop and implement data-driven strategies to improve operational efficiency and product outcomes.
• Support procurement and setup of DevOps tools and platforms.

Product Operations & Continuous Improvement

• Develop and maintain SOPs, playbooks and operational documentation to support effective and consistent operations.

User Engagement & Product Support

• Support agency and supplier engagement, including user communications, system walkthroughs, training and onboarding activities.
• Establish feedback loops between users and product teams to support continuous improvement and product adoption.
• Support operational readiness for product launches and onboarding waves, including communications, training coordination and readiness tracking.
• Support Product Managers in functional requirements, User Acceptance Testing (UAT), issue triage and validation of product changes.

Governance & Stakeholder Management

• Coordinate with Product, Engineering, Finance, Procurement, Talent Acquisition, vendors and other stakeholders on operational dependencies and outstanding actions.
• Maintain appropriate documentation and records to support governance, audit and management reporting requirements.
• Monitor operational, procurement and financial risks and escalate issues in a timely manner.
• Develop relevant operational metrics and dashboards and identify opportunities to improve processes, controls and operational efficiency.

Product Testing & Delivery

• Support system and data migration testing.
• Develop and maintain test documentation, test scenarios, and training materials.
• Facilitate system demonstrations, walkthroughs, and UAT training sessions.

What We Are Looking For:

Experience & Education

• Diploma or Bachelor's degree in Information Technology, Procurement, Finance, Business Administration, Accountancy, or a related discipline.
• Relevant experience in business analysis, procurement operations, finance operations, product operations, project administration, programme operations or a similar role is advantageous.
• Candidates with relevant internship or project experience and a strong aptitude for structured operational work may also be considered.
• Experience working in an Agile product or technology environment would be advantageous.
• Experience in the Singapore Public Service or supporting Government procurement processes would be advantageous but is not essential.

Procurement & Financial Operations

• Basic understanding of procurement processes such as sourcing, approvals, purchase orders, contract administration and invoice processing.
• Comfortable working with budgets, expenditure information, invoices and financial records.
• Experience with government procurement processes, finance systems or enterprise procurement systems would be advantageous.
• Able to understand policies and process requirements and translate them into practical operational steps.
• Strong numerical aptitude and attention to detail when handling financial and procurement information.

Technical Skills

• Proficient in Microsoft Excel or equivalent spreadsheet tools, including the ability to organise, reconcile and analyse operational and financial data. Comfortable maintaining structured trackers, dashboards and management reports.
• Experience with data visualisation, workflow automation, low-code platforms or AI productivity tools would be advantageous.
• Familiarity with JIRA, Confluence or similar product and project management tools would be advantageous.
• Encouraged to attain relevant procurement platform certifications to support product testing and delivery.

Core Competencies

• Strong analytical thinking with the ability to translate business needs into functional solutions.
• Ability to break down complex systems into clear operational processes and identify risks.
• Excellent communication skills to engage both technical and non-technical stakeholders.
• Structured, detail-oriented, and strong in documentation and follow-through.
• Strong collaboration skills across cross-functional teams (product, engineering, policy, operations).