Application Support Engineer 1970

Job Summary

We are looking for a proactive and technically skilled Application Support Engineer to support and maintain APAC applications. The ideal candidate will have strong experience in incident and change management, hands-on Java and Jasper development, and basic knowledge of Microsoft Azure infrastructure. This role requires both local and remote customer support capabilities, along with experience in project environments.

Key Responsibilities

• Provide application support for APAC applications, ensuring high availability and performance.

• Handle incident management and change requests in accordance with SLA requirements.

• Provide local and remote customer support, troubleshooting and resolving application-related issues.

• Perform Java and Jasper development, deployment, and maintenance tasks.

• Participate in project implementation activities, including testing, deployment, and post-go-live support.

• Identify and fix security vulnerabilities, and deploy patches as required.

• Monitor server performance, system health, and capacity, ensuring optimal operation.

• Support application deployment and infrastructure activities within Microsoft Azure (basic level).

• Document issues, resolutions, and technical procedures for knowledge sharing and compliance.

Requirements

Experience

• Minimum 2 years of experience handling incident and change requests.

• Minimum 2 years of experience supporting customers (both local and remote).

• Minimum 1 year of hands-on experience in Java and Jasper development and deployment.

• Minimum 1 year of working experience in projects (implementation, upgrade, or enhancement).

Technical Skills

• Primary Skill Area: Application Development

  • Technology: Java

  • Proficiency: Advanced

• Secondary Skill Area: Infrastructure

  • Technology: Microsoft Azure

  • Proficiency: Basic

Additional Skills

• Experience in fixing security vulnerabilities and deploying patches.

• Experience in monitoring server performance and capacity management.

• Strong troubleshooting and analytical skills.

• Good communication skills and ability to work with regional (APAC) stakeholders.

Preferred Qualifications (Optional)

• Experience in production support environment.

• Familiarity with ITIL processes.

• Experience working in multi-country/regional support models.