Front Desk Officer / Senior Officer - China Desk

Role and Responsibilities:

- Developing and sustaining long-lasting relationships with Chinese customers.

- Calling potential Chinese customers to explain Banks products/services and encourage purchases.

- Answering Chinese customers' questions and escalating complex issues to the relevant departments as

needed.

- Developing in-depth knowledge of Banks products/services.

- Maintaining an accurate record of all sales, scheduled Chinese customer appointments, and Chinese

customer complaints.

- Collaborating with the brand and marketing strategy department to ensure that the Bank is reaching its

target audience.

- Informing product developers of possible product improvements and changes to ensure that Banks

Products/services meet current market needs.

- Analyzing competitors' products/services to determine product features, benefits, shortfalls, and market

success.

- Perform counter service (Account Opening/Close, Deposit, Withdrawal & introduction Banks

product and service to customers

- Perform other tasks as assigned by Line Manager.

Skill Requirements:

- Bachelors degree in finance and banking, accounting or business administration, business management,

Marketing or related field is preferred.

- Proven sales experience.

- Sound knowledge of sales strategies and industry regulations.

- Proven track record of achieving sales targets.

- Strong analytical and problem-solving skills.

- Experiences with Chinese customers' relationship management and Chinese customer services.

- Good comment of Chinese and English communication skill.

- Microsoft Office and other computer skill is a plus.

- Effective communication skills.

- Exceptional customer service skills