Senior Digital Banking System Officer

JOB OVERVIEW

This role is responsible for daily operational support, including Mobile Banking maintenance and monitoring, fraud identification and detection, and providing support to branches related to Mobile Banking and Internet Banking issues.

JOB DUTIES & RESPONSIBILITIES

• Support Manager of Digital Unit to onboard Agent and register customers for mobile banking

• Configure and setup product parameterization/configuration and testing scenario

• Resolve all issues or inquiries raised from customers and branches relevant to mobile banking and agent

• Provide support to all branches, agents/merchants on any matter related to mobile banking

• Monitor the performance of Mobile Banking to ensure service up to 24/7, including hardware, uptime, and capacity

• Support to do UAT and bug/fix testing

• Actively & timely monitor Mobile Banking operations, risk identification and detection, and prevention.

• Periodic or ad-hoc site visits to branch/agent/merchant to identify non-compliance of policies, forms completion, or any other further mistakes in branches/merchant and then act immediately to solve

• Notify the Manager of Digital of suspicious and fraudulent transactions immediately

• Produce daily, weekly, and monthly mobile banking transaction report

• Perform other related duties as assigned by management Requirement Analysis, SOP Preparation, and review

• improvement program outcomes studies

• Mentoring juniors, Coaching on Processes and Training.

• Implementation of Digital Banking solutions (Mobile Banking, Internet Banking, Card Management System, and ATM system)

REQUIREMENT

• At least Bachelors Degree

• Experience with mobile Banking & E-Banking for at least 1years.

• Minimum bachelors in computer science or related fields.

• Experience in a systems administration and support environment

• Experience in supervising a team with sound problem-solving skills, demonstrated project experience.

• Understanding of various system architectures, including hardware and software.

• Computer literacy in a particular Customer database, Mobile Banking System, networking, and other Electronic and Mobile banking technology.

• Experience with local payments systems and mobile payment.

• Able to work in a Flexible time environment(nighttime and holiday
• Teamwork.