Receptionist/ Sales Support Specialist

The Receptionist & Sales Support is responsible for providing excellent customer service and administrative support  others and involves managing front desk operations, assisting with sales leads, patient appointment coordination, and ensuring smooth communication between patients, staff, and management with five-star service. The ideal candidate will exhibit strong organizational skills, attention to detail, and the ability to handle multiple tasks efficiently. Additionally, this position is responsible for organizing, coordinating, and overseeing the day-to-day operations of Cenegenics Puerto Rico, greeting, and attending to guests, distributing deliveries, and confirming patients' evaluation dates and times. This position is also responsible for coordinating the ordering, pick-up and serving of patient meals and will work directly with management and Physicians on a daily basis. This position also is responsible for supporting the sales cycle. The position includes answering inbound and outbound calls, creating and maintaining lead records, qualifying and connecting/scheduling prospects to Program Consultants for a consultation. Must be available weekdays and weekends.

• Conducts high-volume of incoming calls and outbound calls through automaticdialer
  Perform detailed documentation maintenance for cross-functional teams
  Provides information to prospective clients and physicians
  Schedules and confirms patients' appointments, meetings, and conferences, andmaintains calendars
  Ensures quality customer service during communications with various callers
  Manage new prospective leads through phone and email communication,
  converting them into initial/active patients.
  Assist in the closing process of prospective patients/leads, converting them into active patients.
  Performs research using the internet and other available resources to locate and compile information
  Uses various software applications, specifically Microsoft Office, to assemble
  and/or format data and reports Aids with special projects as requested by his/her manager/director
  Assists with special events planning
  Participates in call critiques which include providing feedback for co-workers and receiving feedback from co-workers, instructors and managers.
  Provides internal and external support to office encouraging an enjoyable and healthy workplace environment for staff and patients
  Oversee the coordination of the following administrative tasks:
  Covering reception area and answering incoming calls
  Greet patients and visitors
  Distribute and route calls, voicemails and faxes
  Distribute deliveries to appropriate stakeholders
  Maintain cleanliness and organization of office, break rooms, conference/board room, patient VIP rooms and exam rooms at the end of the day