Business Solutions Head

Key responsibilities

• Lead and shape the Manila Business Solutions Team. The team is consisting of business analysts, CMS/Configuration analysts and data scientist.
• Partner with global functional leaders in implementing and cascading best practices and quality working standards to achieve the highest product quality.
  • Balance the annual goals and objectives against the changing needs of the company's products/services
  • Oversee the overall quality of the functional delivery.
• Manages career development plan of the team to ensure Manila teams proficiency and competency scale up.
• Co-manage Manila Digital Solutions team with the AU leaders to ensure the team is integrated with all the Manila initiatives.
• Manage the teams financials and ensures expenditures are within the budget.

Key accountabilities

• Tailor and implement best practices and working standards to achieve the highest product quality, while continuously improving performance and the productivity of the business solutions team.
• Prioritize and manage resource allocation in conjunction with function leads based on changing business priorities and budget constraints.

• Manage career development plan of the team to ensure Manila teams proficiency and competency scale up.
  • Partner with global functional leaders in aligning career framework/roadmap of the team.
  • Ensure clear roles and responsibilities are cascaded to the team (for Business Analysis, Digital Transformation, Configuration Analysis, Data Science).
  • Drive initiatives for retention and upskilling.
  • Drive continuous learning on business/functional/technical knowledge (i.e., UK Pensions,Benefit Connect).
• Maintain a highly engaged, high-performing team.
• Ensure the team has a sufficient knowledge and capability on all aspects of the work that is required.
• Ensure colleagues are mentored to develop desired skills and competencies, in line with business needs.
• Lead the team to accept and successfully adapt to changes that may be needed, as part of operational strategies to achieve practice/team goals.
• Promote a positive team culture, aligned with and in support of, Outsourcing NNAs practices and work environment.
• Manage the Manila Business Solution Teams budget under a cost management model.

Knowledge and Experience:

The candidate must have a proven management background and product/requirements management capability, with a track record in the leadership of business solution teams, and delivery of projects within a software delivery environment. Equally important is the ability to manage teams across multiple locations and a demonstrable grasp of offshore development processes including knowledge management and transfer.

• Extensive experience in the software industry, including product management experience with consumer web applications, or enterprise software solutions
• Demonstrated experience inspiring, mentoring and managing multi-disciplinary teams.
• Ability to handle multiple competing priorities in a fast-paced environment
• Self-starter attitude and ability to work well within ambiguity
• Passion for product management and software development life-cycle excellence through driving efficiencies, effective practices and continuous improvement is preferred.
• Proven experience in ensuring teams uphold the highest standards for delivering high quality product vision and requirements
• Solid understanding of Outsourcing GB Business applications/technology offerings preferable

• Proven ability in developing and nurturing key relationships with critical stakeholders and partners to facilitate effective communication, manage expectations, and deliver results.
• Excellent verbal and writing skills, including the ability to effectively communicate to non-technical team members and leaders and the ability to proactively provide status on team successes, challenges and continuous improvement initiatives.
• Excellent organizational skills, multitasking ability and proven analytical, methodical thinking, problem solving and decision-making skills
• Experience working for a national or global commercial software product company requiring software product usage and high availability in a 24/7/365 model
• Must have a strong talent mindset: maintaining, recruiting, selecting, training, and coaching. Possesses emotional intelligence including self-awareness, empathy and proven ability to inspire and motivate colleagues
• Experience with user research techniques and data analysis techniques is strongly preferred.
• Hands on software development experience of some kind is preferred but not necessary.
• Excellent attention to detail.
• Ability to work effectively in multidisciplinary teams with project management, stakeholders, design, engineering, and QA.
• Experience with Jira, Confluence, Visio, MS Project, Adobe Creative Suite applications or similar.
• Experience working in a heavily regulated environment.

Personal Qualities / Aptitudes:

• Results orientated with a strong delivery focus
• Ability to build high functioning teams
• Ability to engage effectively with technical and non-technical teams at all levels
• Willingness to integrate fully into a strong leadership team
• Bachelor's or masters degree in technical or business discipline would be beneficial but evidenced experience in this area is required
• In-depth knowledge of IT concepts, strategies and methodologies and their application to business opportunities
• In-depth knowledge of business operations, objectives and strategies
• Advanced knowledge of management concepts, practices and techniques
• Highly developed negotiation, facilitation and consensus building skills
• Highly developed oral and written communication skills; strong presentation skills
• Strong listening, stakeholder engagement and negotiation skills

Send your email to mbaclayon@upskill.com.ph