Customer Support Specialist with English - Wise

UpSkill is a recruitment agency ready to go the extra mile in order to help candidates find the best possible job opportunity. Our team of experts is well-versed and experienced in consulting and providing long-term HR support.

We believe that being friendly is the best policy, and thats why we are eager to help you through the whole lifecycle of recruitment. Our team comes with 15 years of recruitment experience behind its back. At any given moment, we can offer multiple opportunities from different companies needing a wide variety of talent.

If you are interested in starting a new job, we will present you with multiple opportunities, will be there to answer all your questions, help you prepare for interviews and tests, provide essential feedback and even guide and support you through the process of recruitment all the way up to the first day at your new job.

Our current client is one of the leading global BPO companies with multiple offices across Europe.

On their behalf, we are looking for a Customer Care Specialist with German, French or English who would be willing to join their team working for an innovative and well-recognised London-based financial technology company with Estonian roots. If you are curious about this exciting opportunity, then this might be the chance you have been waiting for!

JOB SUMMARY

Customer Service Representative provides customer support for the company's Clients (world leading financial technology company).

S/he creates a wonderful customer experience as you understand that making a customer happy is crucially important to a business's success. Be creative, friendly, and solution-oriented with customers and colleagues.

KEY JOB RESPONSIBLITIES:

Handle incoming contacts over email, phone, or live chat
Provide a fast, complete and friendly answer aligned
Send out follow up emails for the customer when needed
Ensure the scripting of the call is added to his ticket
Escalate customers tickets to the correct internal teams, when needed

Be able to follow guidelines on escalation and have critical thinking to make sure the cases are escalated and handled correctly, to avoid any unnecessary waiting times for the customer.

Daily check on the relevant updates regarding our product and procedures.

Excellent communication with local Team Lead to ensure constant feedback loop


WHY JOIN ?

The company Offers So Much More Than a Paycheck

· Competitive salary? 
· Additional health insurance (incl. dental care)? 
· Sports card Multisport? Cofinanced 
· Food vouchers (value of 60 BGN)? 
· Reimbursement allowance (value of 60 BGN)? 

But thats just the start! Here are a few more reasons to consider teh company:

· Career development opportunities
· Extensive training programs
· Access top notch technologies and best practices
· Excellent working environment
· Company events

KEY JOB REQUIREMENTS:

· Fluent command of English (both verbal and written)
· Previous experience on similar role is an advantage
· Previous experience in customer support is an advantage
· Knowledge of computing technology is an advantage
· Very good knowledge of MS Office (Word, Excel)
· Positive and open-minded attitude
· Eager to learn, self-motivated and goal oriented

If you meet the above-mentioned criteria, dont hesitate to apply!
We welcome the opportunity to learn more about you!
Please send your CV in English.
Please note that only short-listed candidates will be contacted.
License No.2826. We will treat your application with full confidentiality!