Service Transitions & Continuous Improvement Manager

UpSkill is a recruitment agency ready to go the extra mile in order to help candidates find the best possible job opportunity. Our team of experts is well-versed and experienced in consulting and providing long-term HR support.

We believe that being friendly is the best policy, and thats why we are eager to help you through the whole lifecycle of recruitment. Our team comes with 15 years of recruitment experience behind its back. At any given moment, we can offer multiple opportunities from different companies in need of a wide variety of talent.

If you are interested in starting a new job, we will present you with multiple opportunities, will be there to answer all your questions, help you prepare for interviews and tests, provide essential feedback and even guide and support you through the process of recruitment all the way up to the first day at your new job.

Our current client is a global data and technology company specializing in credit reporting, analytics, fraud prevention, and data-driven business solutions. On their behalf, we are currently looking for a Service Transitions & Continuous Improvement Manager to join their team and to ensure that new services are operationally ready, well‑governed, scalable and aligned to the company's people strategy.

Responsibilities:

• Lead end-to-end transition of new HR services into Global People Services (GPS), from design through go-live and stabilisation;
• Define and own service transition frameworks, readiness criteria and acceptance standards;
• Ensure processes, knowledge, controls, metrics and ownership models are in place before handover to operations;
• Manage cutover planning, transition risks and formal service acceptance;
• Lead transitions from local or legacy models into the global GPS operating model;
• Drive continuous improvement, standardisation, simplification, automation and digitisation of HR services;
• Ensure transitioned services meet governance, compliance and control requirements;
• Partner with key stakeholders across HR, Technology, Finance, Procurement and GPS Operations;
• Lead and develop the Service Transition and Continuous Improvement team.

Requirements:

• Senior experience leading service transitions, transformation or service improvement in a global environment;
• Degree education or equivalent experience;
• Strong understanding of service management, governance and change frameworks;
• Proven experience delivering scalable, well‑controlled service introductions;
• Strong stakeholder management and influencing skills;
• HR shared services or people operations experience is highly desirable;
• Prior experience with ServiceNow and/or Oracle is highly desirable;
• Lean, Six Sigma or continuous improvement accreditation is highly desirable.

The company offers:

• Competitive remuneration package;
• Opportunity to work in a global, international environment;
• Career development and professional growth opportunities;
• Access to learning and development programmes;
• Collaborative and supportive working culture;
• Opportunity to contribute to global HR transformation and continuous improvement initiatives.

If you meet the above-mentioned criteria, don't hesitate to apply!
We welcome the opportunity to learn more about you!
Please send your CV in English.
Please note that only short-listed candidates will be contacted.
License No.2826. We will treat your application with full confidentiality!