(A) Manager, Application Monitoring & Support

Manage and provide technical support on Application monitoring tools such as Dynatrace

• Perform administration, setup and review of alerting for verifying the integrity and availability of all hardware, server resources, systems and key processes.
• Design and implement Dynatrace monitoring solutions that meet the needs of our internal teams and external clients.
• Ongoing setup of alerts and processing thresholds.
• Provide education / training to other team members as well as other IT departments of how to use the tool in a productive, efficient way to identify potential problem areas.
• Proactive investigation of potential problem areas based on monitoring statistics.
• Creation of monitoring dashboards and key metrics for IT leadership.
• Investigate & resolve issues resulting from major incidents as part of incident management and provide detailed root cause analysis.
• Familiarity with networking and storage concepts
• Experience with Oracle, EBS, SOA is a plus
• Experience with Linux, Unix & Sun Solaris systems
• Experience with Shell scripting and other scripting tools
• Ability to be proactive, creative problem solver and work well under pressure
• Excellent verbal and written communication skills
• Work collaboratively with other departments and functional teams to coordinate effective solutions.
• Knowledge of current documentation materials, methods, technology and practices
• Ensure company standards and procedures are followed