(A) Project Leader, Communication Surveillance (TAC Risk Unit)

Job Description

- Member of the technical team who performs technical role in support of development, implementation, maintenance and operations of application systems / IT solution (local
and regional) under Risk Management for the designated applications.
- Provide user support
- Participate / undertake IT project tasks
The application system development and implementation of IT project / solution are to meet the business strategic plan (incl. business transformation, business growth, operational efficiency, etc.) and compliance requirements as well IT-owned initiatives.

Accountability

- Ensure technical specifications/ programs developed meet user / functional specifications.

- Ensure programs are error free and work efficiently.

- Ensure system / enhancement are delivered on time and with high quality incl. accuracy and operation efficiency

- Ensure timely resolution of application problems

- Ensure system high availability and meet SLA

- Ensure user satisfaction.

- Ensure compliance of IT standards / policies, QM SDLC procedures and Audit requirements

Supporting Activities

- Enhancing understanding of business functionality.
- Reviewing functional and technical design with users and Specialists.

- Thorough testing, peer review (program codes review)

- Formulate comprehensive test plan, test contents incl. SIT and
performance test.

- Recognize and articulate the problem, participate in problem resolution activities
- Review system design and operation flow to identify potential
root cause
- Propose recovery actions and/or permanent resolution
- Prompt escalation of problems not within internal controls for
management attention and decision

- Review system performance statistics periodically, propose and
implement performance tuning or improvement plan incl. review
and redesign system if necessary
- Prompt escalation of performance issues not within internal controls for management attention and decision

- Engage with users constantly.
- Participate in user activities to understand user work processes
better.

- Be guided by the established guidelines/ policies published under IT Security, QM and Audit requirements.

Outcome/ deliverables

- Obtain buy-ins from business by providing sufficient info for
them to make decisions.
- Clearer understanding ensures system is delivered according
to business needs; less need for rework.

- Program delivered is error-free and according to user   specifications.

- Structured and thorough testing during SIT ensures minimal/ zero errors surfaced during Users testing.
- Exception testing is also carried out.

- Problem resolution within agreed SLA.
- Minimize disruptions to Business via recovery actions
(temporary/ permanent)
- Management is kept aware of issue that may require them to
step in to get certain things done if working level is unable to do so.

- System supported is always available according to agreed
SLA.
- Improved system performance by tweaking related parameters.
- Management is kept informed and able to step in to get working level is unable to do so.

- Frequent engagement with users helps build rapport and trust
towards long term relationship.
- Participation in user activities helps to gain better understanding of Business needs and possibly exceed their expectation.

- All required deliverables/ documentations comply with SDLC, IT
Security & Audits requirements.

Challenges

- Design, analyse, and provide technical specifications and specialty
guidance incl. review of codes / test contents and coding of   complex programs for system development / enhancement
in accordance to user specifications.
- To have teamleading qualities i.e. technical knowledge & soft skills.

- To ensure systems & support are delivered timely and accurately
according to technical specifications.

- Support user testing incl. review of test plan and be responsive to
user queries, request for assistance.
- To proactively improve the processes.

- Investigate and resolve development and production application
problems, timely and effectively.
- Engaging application vendors & infra team for effective
resolution of problems.
- To have good analytical skills to investigate system problem

- Engaging application vendors & infra team for effective
resolution of problems.

- Business knowledge incl. product behaviour to understand
user specifications to provide high quality design and complete
and accurate technical specifications.

- To proactively improve the processes.

Education

- At least tertiary level
- Minimum 6-8 years experience in application developing, planning, project managing (small-medium projects) and integrating Business and IT solutions.
- Preferences in  Information Technology (IT) discipline.

Key Experience

- Min 6 years in Project Implementation, Application Support, SQL/Cloud

- Certified Scrum Master
- Agile Methodologies

Key Skills & Competencies

- Knowledge and experience in IT application architecture, analysis, design and development in Market/Trade/Communication/Holistic Surveillance systems/tools
- Understanding of the IT solution discipline, processes and concepts.
- Technical aptitude, basic knowledge and experience across application, information, technology, and process domains.
- Understanding in project management processes and methodologies including common roles and responsibilities and able to manage end-to-end project delivery/support
- Has knowledge in Cloud service models/concepts/computing
- Vendor Management and Stakeholder Management