(A) SALES EXECUTIVE (LUBRICANTS)

Sales Executive (Lubricant) 

Reporting to: Sales Manager
This position is based at Port Moresby in Papua New Guinea (PNG).

Purpose
To promote sales of companys lubricant products in various markets and tie up new customers for increasing customers base, achieving sales targets and management of new customers whilst ensuring superior customer services & HSE.

Key Responsibilities and Duties
-Develop a deep understanding of the range of lubricants and their applications to effectively communicate their benefits to customers.
-Present product offerings and technical details to customers and highlight how lubricants can enhance their operations and equipment performance.
-Maintain and expand a customer database including contact information, interaction and customer preferences which can allow management to make objective decision on introducing new lines.
-Stay updated on industry trends, competitor offerings, and market developments to identify new business opportunities
-Effectively manage customer order and ensure that products are delivered within agreed timeframe.
-Schedule deliveries and ensure that customer is constantly updated on the goods in transit.
-Ensure that the dealer has adequate stock at all times looking at the customer buying pattern.
-Provide exceptional customer service to ensure that they build a relation to continuously buy from the company.
-Provide information to customers pertaining to stock availability depending on their customer requirements and needs.
-Keep abreast with the trends and movement in stock level and advise any out of stock to buying team.
-Maintain back order listing.
-Follow up with the dealer on supply issues and communicate any delays for particular item that the customer may have interest in.
-Actively participate in promotional activities and awareness programmes.
-Maintain the filing system for all office and business document.
-Assist Logistics team as and when required.
-Create brand awareness through customer visitation.
-Champion Customer Service understand customer needs both current and anticipated.
-Attend to customer complaints swiftly and direct complex issues to Manager to deal with.
-Provide outstanding propositions to customers on the range of product and service that we provide.
-Achieve Set Sales and Profit Budgets as set by management.
-Maximize on sales opportunities.
-General office administration and duties.
-Assist in projects as and where required.

Indicators
-Ensure that weekly/ monthly sales targets are achieved in line with the monthly/ quarterly budget set by management.
-Constantly educate on existing products and advise customers on new and enhanced products at the same time.
-Actively search for new leads through customer visitation.
-Keep abreast with market to ensure that the products we sell are market competitive.
-Assist the marketing team to carry out brand awareness as and when required.
-To attend to any additional duties as and when assigned by seniors/ management.

GENERAL RESPONSIBILITIES
1. This job description is current at the date shown, but in consultation with you, it is liable to variation by management to reflect or anticipate changes in or to the job. It is expected the post-holder will when required undertake other duties equal with the post and salary grading if required subject to any reasonable adjustments as per organizational needs. It is set for automatic review after every 12 months.
2. All staff are expected as part of their day to day job role to meet and where possible exceed customer expectations of service.
3. The issue of ethics is of great concern to any organisation. While employed in this role, you are expected to make ethical decisions based not just on your views only but with the guidelines as per company policies and values for the prosperity of all employees and the company at large.
4. The above duties may involve having access to information of a confidential nature. In such circumstances confidentiality must be maintained at all times in accordance with the companys policies. If you are unclear at any time, refer the matter to your senior.
5. The Health, safety and welfare of anyone working in the company and our stakeholders are of utmost importance. OHS policies should be adhered and if you feel improvement is required to your working environment, you are responsible for highlighting it to the respective personnel.