(A) IT SUPPORT MANAGER

Job Title: IT Support Manager

Department: IT Support
Reports To: CTO

Summary:
We are seeking a highly motivated and experienced IT Support Manager to lead and coach a team of security engineers in supporting security operations and IT infrastructure, including clouds. As an IT Support Manager, you will be responsible for the day-to-day operations of the IT support team, ensuring that they are providing high-quality support to our customers. You will also be responsible for the development and implementation of new support processes and procedures.

Responsibilities:

• Lead and coach a team of security engineers in supporting security operations and IT infrastructure, including clouds.
• Ensure that the IT support team is providing high-quality support to our customers.
• Develop and implement new support processes and procedures.
• Manage the IT support budget.
• Mentor and develop junior IT support staff.
• Stay up-to-date on the latest cybersecurity threats and vulnerabilities.
• Respond to security incidents in a timely and effective manner.

Qualifications:

• 5+ years of experience in IT support, with 3+ years of experience in a supervisory or management role.
• Experience in leading and coaching a team of IT professionals.
• Experience in implement or maintain security solutions including SIEM, firewalls, EDR and etc.
• Proven ability to develop and implement new support processes and procedures.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Experience with cybersecurity threats and vulnerabilities is a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with a team of experienced and talented cybersecurity professionals.
• Chance to make a real difference in protecting our customers from cyber threats.
• Training provided