Customer Support Specialist

Location             : VSQ@PJ

Preferably           : Anyone who is passionate and excited to learn!

Salary                   : Up to RM3,200

Work type          : Full time

Interview date  : Immediate

Working hours  : 5 days a week

Visa:                     : Malaysia

Role

As a customer support specialist, this role is the face of the company and the first line of support for thousand's of it's customers across the globe. The ideal candidate will be passionate about providing the highest level of service and resolving issues that customers have whether through correspondence, phone or other platforms. They will also help to setup processes to deliver on the promise of service and resolution.

Responsibilities

• Provide operational support to clients by answering calls and online queries, and provide technical solution to the issues.
• Identify and provide feedback from customer to support team for        continuous improvement.
• Document call center processes and FAQ and work on                            continuous  process improvement.
• Provide product and technical guidelines for clients and educate          clients on how to use new features or add on programs.
• Keep and update reported issues and work closely with technical        support team to assure quality client customer service.

Requirements

• Good written and spoken communication skills in English and             Bahasa Malaysia (ability to speak in Mandarin will be an added             advantage).
• Must be energetic, positive minded and good team player.
• Good work ethic, well organized and self-motivated.
• Great attention to detail and ability to multitask.