Service Delivery Manager

The Service Delivery Manager is responsible for deploying the company's service delivery and Development. Acts as the technical counterpart of the PMO Head.

DUTIES & RESPONSIBILITIES

Technical Services Management

• Implements and delivers projects across multiple client engagements from the Develop phase to
• the Delivery Phase through project sign off and support in collaboration with the Project Management team.
• Implements project controls and developments to secure customer satisfaction.
• Coordinates with the PMO Head in managing projects and ensuring that projects are delivered on time and on budget.
• Ensures Delivery Team secures sign offs on project completion

Executive Reporting

• Generates the following reports on a regular basis:

• Project timeline update
• Internal work Order Facilitation

• Collaborates with other departments to accomplish internal process requirements.
• Responds to request for support information, meeting attendance and project updates within the agreed SLA

Administrative Duties and Other Tasks

• Manages (together with HCD) recruitment, training, retention, and organization of technical team in accordance with the company hiring process, personnel policies, and budget requirements.
• Ensures Delivery and Project Management Team skills, competency and technology certification are adequate, updated and, up to industry and customer standards
• Works with the Team Leads in the absence of appropriate Implementation Engineer

EDUCATIONAL BACKGROUND/ KNOWLEDGE

• Graduate of IT-related course, preferably with MBA
• Graduates of other courses may apply but must adhere to the work experience requirement.

PREVIOUS WORK EXPERIENCE

• With at least seven (7) years of solid experience in software development management
• Must have at least five (5) years of experience in a senior management role, handling a team of no less than seven (7) members working on technical projects
• Must have previous experience in technical management for an IT services and solutions company