Customer Service Assistant Manager

Your Roles .

• Ensure all the orders are being entered and processed according to current procedures.
• Ensure the Customer Service teams are checking the incoming emails and monitoring the Order Shared file is being updated by checking if the team replies.
• Delivering a comprehensive service to enquiring customers
• Liaises interfaces between relevant internal departments, assists with the smooth information and stock priorities for customer information purposes.
• Analyse statistics and compile accurate reports.
• Take ownership of customers issues and follow problems through to resolution
• Assist in completing the duties of the customer service manager
• Creating effective customer service procedures, policies, and standards.
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Work with Customer Service Manager to ensure quality customer service and help supervise team members who have diverse talents and responsibilities.
• Discuss with Customer Service Manager to develop and report on strategic plans for team objectives
• Identify training needs of existing staff to support the Companys strategy and to ensure the yearly objectives will be achieved.
• Identify and support staff mentoring needs ensuring support is given in a timely and effective manner.
• Ensure all staff adhere to the Company's current policies and procedures.

All you need to know .

• Attractive remuneration package up to RM 7k
• Comprehensive benefits 
• Joining a Multinational Manufacturer
• Structured career progression + international exposure
• Enjoy work life balance with 5 working days

We are looking for someone with .

• Proficient with Microsoft Word, Excel, Gmail & SAP
• Degree holder with min 6 years experience.
• At least 2 years leading capacity.
• Excellent English is required together with good communication skills.