BPO - Channel and Supplier Manager (Hybrid Setup)

Unity Communications is looking for a Channel and Supplier Manager who'll act as the bridge between sales, operations, and external partners. You know, like that friend who always knows the best spots, gets VIP access, and somehow makes things happen.

Think of it as being Nick Fury, connecting the right people to make big things happen but in the world of business. In this role, you'll be the ultimate matchmaker, bringing together top-tier partners, suppliers, and sales teams to create winning collaborations.

Ready to form your own Avengers-level squad of partners? Apply today!

How You Spend Your Eight Hours

Channel Partner and Supplier Management

• Build and nurture strong, long-term relationships with channel partners and suppliers to maximize business opportunities

• Develop and implement structured partner training programs to enhance product knowledge and sales capabilities

• Monitor and evaluate partner performance, setting and tracking key performance indicators (KPIs) to ensure success

• Identify and resolve partner challenges proactively, ensuring smooth collaboration and continuous growth

• Expand market reach by recruiting, onboarding, and enabling new channel partners

Sales Strategy and Contact Center Alignment

• Design and execute sales strategies that align with company objectives and drive revenue growth

• Optimize sales processes, tools, and workflow to enhance efficiency and team performance

• Work closely with marketing to develop and implement targeted joint marketing campaigns

• Analyze sales data and market trends to identify opportunities for growth and improvement

• Collaborate with our outbound/lead generation teams in Mexico and offshore to increase conversion rates and drive sales through carrier partnerships

• Develop and implement sales coaching and training programs to upskill teams and improve sales effectiveness

• Monitor outbound sales performance, track KPIs, and continuously refine strategies for improved results

• Optimize call center operations to enhance productivity, efficiency, and customer engagement

What You Must Possess

• Proven experience in B2B technology sales, channel management, or supplier management

• Strong leadership, interpersonal, and relationship-building skills

• Excellent organizational and time management skills with the ability to juggle multiple priorities

• Proficiency in Microsoft Office Suite and CRM tools

• Strong analytical and problem-solving abilities to drive data-informed decisions

• Ability to work independently while also thriving in a collaborative team environment

What You Shall Receive

• HMO coverage with two free dependents upon regularization

• VL/SL credits upon regularization

• Friendly and supportive work culture

• Non-taxable allowances

• Pay increases, performance bonuses, birthday gifts, and many more

What You Should Consider

• Full-time position

• Monday to Friday, 9 AM to 6 PM MST

• Hybrid work setup with on-site training

• $75,000 annual base + profit share commissions

Why Join Our Company

You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.