BPO - Billing, Invoicing & QA Support Specialist (Hybrid Setup)

Do you enjoy fixing things when they're even just a little off? Are you the kind of person who makes handling payments and tracking details look easy? Do you secretly love crossing tasks off a list and knowing you kept the team on track? If this sounds like you, we need you!

Our client is looking for a Billing and QA Support Specialist. In this role, you'll play a crucial part in helping the client ensure seamless billing processes, accurate data management, and exceptional customer support.

Ready to be a trusted double-checker everyone can count on? Apply today!

How You Spend Your Eight Hours

• Respond to customer requests via chat, email, or phone calls to address billing inquiries, telecom quotes, and general concerns

• Extract data from invoices, portals, and communications to initiate payments on behalf of customers

• Input and analyze commission data, manage escalations with carriers, and ensure accurate monthly reporting

• Review external communications and support platform updates to maintain high-quality operations

• Monitor support emails, redirect inquiries, and handle ad hoc tasks such as quoting contracts, or inventory management

• Work closely with team members and stakeholders to ensure tasks are completed accurately and on time

• Learn other team roles to provide support when needed and contribute to a flexible, high-performing environment

What You Must Possess

• Ability to spot errors and ensure data accuracy

• Clear and professional written and verbal communication with internal and external stakeholders

• Ability to multitask, prioritize tasks, and stay organized in a fast-paced environment

• Familiarity with spreadsheets, data entry tools, and learning new systems quickly

• Proactive, flexible attitude toward challenges and evolving processes

• Ability to work both collaboratively and independently to get the job done
• Experience in handling US voice accounts.
• BPO experience (minimum of 6 months)

What You Shall Receive

• HMO coverage starts on Day 1, including free coverage for two dependents upon regularization

• VL/SL credits upon regularization

• Friendly and supportive work culture

• 13th-month pay and other Philippine-government-mandated benefits

• Non-taxable allowances

• Pay increases, performance bonuses, birthday gifts, and many more

What You Should Consider

• Full-time position

• Monday to Friday, 8 AM to 5 PM EST

• Hybrid work setup with on-site training

• PHP 29,000 salary package (PHP 23,000 basic salary, PHP 4,000 allowance, PHP 2,000 skills allowance)

Why Join Our Company

You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.