BPO - Legal Assistant | Healthcare (Onsite Reporting)

Unity Communications is looking for a Legal Assistant who can bring their natural organizational skills, calm demeanor, and multitasking superpowers to our team. Think of it as channeling your inner Marie Kondo but for legal documents and court deadlines. Very demure, very mindful.

In this role, you'll keep sensitive documents in line, navigate phone calls, and collaborate seamlessly with coworkers. The catch? You have to keep everything confidential. But that shouldn't be a problem for the trusted bestie that you are.

Want to start getting paid to do what you're naturally good at? Let's make it official --apply now!

How You Spend Your Eight Hours

• Handle all bankruptcy, workforce, estate, skip tracing, and dismissal accounts and correspondence.
• Manage assigned dispositions and maintain updated account notes in the system (FACS)
• Assist in preparing legal suits, court forms, and other legal documents routinely, including e-filing as needed
• Process incoming and outgoing legal correspondence, including scanning and entering court returns
• Prepare account dismissals for fully paid accounts
• Operate independently while adhering to established guidelines and standards
• Maintain confidentiality and professionalism in all activities
• Collaborate effectively with various staff levels and departments to ensure seamless processes and contribute to the company's success
• Exemplify the organization's mission, vision, and core values in all professional interactions
• Respond to customer inquiries, escalating complaints to management when necessary
• Perform additional tasks and duties as assigned by management

What You Must Possess

• High school diploma
• Proficiency with Windows-based software, Microsoft Office (Word, Excel, Outlook), and basic PC operations
• Ability to perform basic math calculations and type while speaking on the phone
• Strong verbal communication, proper grammar, and professional telephone etiquette
• Excellent interpersonal skills, professional attitude, and composure in high-pressure or confrontational situations
• Team-oriented mindset with the ability to build positive relationships with coworkers
• Organizational skills, attention to detail, and multitasking skills with high accuracy
• Goal-driven attitude, competitiveness, and ability to thrive in a fast-paced environment
• Strong critical thinking, problem-solving, and decision-making skills
• Flexibility and adaptability to changing priorities
• Ability to sit for extended periods, talk, hear, and perform tasks requiring hand dexterity
• At least two months of relevant experience (preferred)
• Familiarity with HIPAA and FDCPA regulations and obtaining licensing in applicable states (preferred)
• Background in customer service, sales, collections, or a related field (a plus)
• Healthcare BPO experience (minimum of 6 months)

What You Shall Receive

• HMO coverage starts on Day 1, including free coverage for two dependents upon regularization
• VL/SL credits upon regularization
• Friendly and supportive work culture
• 13th-month pay and other Philippine-government-mandated benefits
• Non-taxable allowances
• Pay increases, performance bonuses, birthday gifts, and many more

What You Should Consider

• Full-time position
• Monday to Friday, night shift
• On-site work setup

Why Join Our Company

You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.