BPO - Billing Administrator with ConnectWise Experience (Hybrid Setup)

Overthink much? You might just be whom we need.

Unity Communications is looking for a Billing Administrator who can tackle billing challenges like a pro with your attention to detail. Whether you are reconciling accounts, sorting out discrepancies, or diving into spreadsheets, you'll help keep financial operations running smoother than the best TikTok transitions.

Think of it as Roz from Monsters, Inc., (you know, the snappy lady with the glasses) but not the boring part. Like her, you'll play a vital role in tracking down missing invoices or rogue expenses.

Ready to be the main character of invoicing? Apply today!

How You Spend Your Eight Hours

• Invoice generation

• Generate and issue accurate and timely invoices to clients based on services rendered or products delivered

• Ensure compliance with company billing policies and procedures

• Billing verification

• Review billing data for accuracy and completeness

• Verify that all supporting documentation is in place before invoicing

• Client communication

• Address client concerns and inquiries in a professional and timely manner

• Record keeping

• Maintain organized and up-to-date billing records

• Monitor and reconcile accounts to ensure accurate financial transactions

• Collaboration

• Collaborate with internal teams, including Sales and Service Departments, to gather necessary information for billing

• Work closely with the Finance Team to resolve discrepancies and address billing-related issues

• Reporting

• Generate and analyze billing reports to provide insights to the Finance Team

• Contribute to the development and improvement of billing processes

• Additional responsibilities

• Compare vendor invoices month over month to identify and highlight discrepancies

• Work with internal teams to reduce licensing counts where appropriate

• Ensure job executions are properly documented and executed in compliance with company policies

• Maintain the shared email inbox for the invoicing team and ensure timely responses to inquiries

• Assist the Accounting Department with resolving billing disputes, including credit and rebill processes

What You Must Possess

• Previous experience in billing or finance roles

• Proficiency in Microsoft Office Suite, particularly Excel, Outlook, and Word

• Knowledge of ConnectWise software (required)

• Work experience in a similar role or transferable skills

• Ability to plan and manage multiple tasks effectively

• Strong customer communication skills

• Ability to handle changes in the work environment, manage competing demands, and deal with frequent change or unexpected events

• Punctuality and dependability

• Ability to follow instructions, respond to management direction, and solicit feedback to improve performance

• Attention to detail

What You Shall Receive

• HMO coverage with two free dependents upon regularization

• VL/SL credits upon regularization

• Friendly and supportive work culture

• 13th-month pay and other Philippine-government-mandated benefits

• Non-taxable allowances

• Pay increases, performance bonuses, birthday gifts, and many more

What You Should Consider

• Full-time employee

• Monday to Friday, night shift

• Hybrid work setup with on-site training

Why Join Our Company

You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.