BPO - Customer Service Representative (Hybrid Setup)

Empathetic people can go places in Communications, for instance. Superb listening skills are necessary for this role, but you don't have to be a full-on Marites to provide good advice compassionately. Helping people with sleep apnea might become one of your specific passions.

As a customer service representative, processing online orders for CPAP machines and supplies is what you do daily. You communicate with customers and follow up on pending orders and prescriptions. The goal is to ship the right products to customers without delay.

Here at Unity, we want someone with a customer-centric mindset. You always make your customers your top priority. In return, our organization takes a people-first approach to business building and leadership. Apply now if you are someone we are looking for!

How You Spend Your Eight Hours

• Receive requests via the client's platform to process online orders and verify prescriptions
• Coordinate with the client's warehouse department for product packaging and shipping
• Send customers emails to follow up on pending orders and prescriptions, ask for verification, inform them of restrictions, and confirm product availability
• Provide chat support for customer inquiries on CPAP products, order status, prescription submittals, warranties, and troubleshooting
• Place calls to doctor's offices and customers for verification and follow-ups

What You Must Possess

• Healthcare BPO experience (minimum of 1 year)
• Experience in a similar field
• Ability to read medical prescriptions
• Willingness to receive on-the-job training
• Excellent written and verbal communication skills
• Excellent customer service skills (particularly complaint handling)
• Passionate about helping people
• Excellent customer rapport
• Accuracy and attention to detail
• Computer literacy (word processing, spreadsheets, and database applications)

What You Shall Receive

• HMO coverage with two free dependents upon regularization
• VL/SL credits upon regularization
• Friendly and supportive work culture
• 13th-month pay and other Philippine-government-mandated benefits
• Non-taxable allowances
• Pay increases, performance bonuses, birthday gifts, and many more

What You Should Consider

• Full-time position
• Night shift
• Hybrid work setup with on-site training

Why Join Our Company

You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity