BPO - Worker Compensation Representative | Healthcare (Onsite Reporting)

Employees of all levels help keep a business afloat. They need all-inclusive benefits to motivate them to deliver quality outcomes. They also need a trusted and benevolent contact person to help them maximize those perks.

Are you willing to be that person? Are you flexible and keen on details while handling multiple tasks and databases? Are you an independent and team player?

If you value employees wellness and growth, be our Worker Compensation Representative! You will help ensure work comp insurance carriers accomplish all necessary processing to resolve account balances. Your effective communication skills are also needed to address workforce insurance concerns effectively.

Jump-start your career and connect with us today!

How You Spend Your Eight Hours

• Reconcile FACS balance to the client system.
• Ensure proper crediting in FACS for payments posted.
• Use websites and other online resources to obtain the status of payment or denial from the insurance carrier.
• When online resources are not available or do not provide the necessary information, call the insurance carrier to inquire about the status of payment or denial.
• Input in FACS the outcome of the status check and decide the next step on the account based on outlined department and client-specific procedures.
• Review correspondence, note accounts, and follow up as needed.
• Verify that correspondence is sent to be scanned on the accounts for future reference.
• Tie or untie accounts from the route to ensure they follow the proper workflow.
• Use appropriate work queues and reports to prioritize work efforts, as directed by the Billing and Insurance Follow-up Director.
• Maintain quality customer service.
• Develop and maintain professional relationships with insurance company representatives.
• Maintain confidentiality at all times by adhering to the Health Insurance Portability and Accountability Act (HIPAA).
• Support the mission and goals of our clients and the company.

What You Must Possess

• Computer proficiency
• Ability to learn multiple databases
• Multitasking skills
• Be organized, detail-oriented, and flexible
• Ability to perform repeated tasks with a high level of accuracy
• Be compliant with company and client-specific procedures for insurance follow-up
• A working knowledge of HIPAA and Red Flag regulations
• A thorough understanding of RevOne Companies Handbook
• Healthcare BPO experience (minimum of 6 months)

What You Shall Receive

• HMO coverage starts on Day 1, including free coverage for two dependents upon regularization
• VL/SL credits upon regularization
• Friendly and supportive work culture
• 13th-month pay and other Philippine-government-mandated benefits
• Non-taxable allowances
• Pay increases, performance bonuses, birthday gifts, and many more

What You Should Consider

• Full-time
• Onsite Setup

Why Join Our Company

You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.