The IT Senior Analyst plays a pivotal role in analysing business processes, identify areas for improvement, and propose technological solutions to enhance efficiency and achieve organizational goals. This role also involves gathering and documenting requirements and providing recommendations for system enhancements or new software/tools. Collaboration with cross-functional teams, including developers, project managers, and stakeholders, is crucial to ensure successful implementation and delivery of IT projects. Additionally, this role often participates in testing, user training, and ongoing support to ensure the implemented solutions align with business needs.

Role & Operational Responsibilities:

Collaborate with stakeholders to analyse, document, and validate business requirements for IT projects or system enhancements.
Evaluate current business processes, identify gaps or inefficiencies, and propose technical solutions to address business needs.
Facilitate communication between business stakeholders and technical teams, ensuring a clear understanding of requirements and project objectives.
Collaborate in testing efforts, participate in quality assurance activities, and support user acceptance testing to validate the implemented solutions.
Documenting system processes and functionalities.
Provide training and support to end-users to ensure a smooth transition to new systems or processes, addressing any issues or concerns that arise post-implementation.
Participation in the company's business interruption plan and annual Disaster Recovery Plan (DRP) tests to ensure data replication functions correctly and is accessible.
Ensure adherence to quality standards, compliance requirements, and best practices in IT project execution and delivery.

Liaising with Group IT for any application support requests requiring specialized skills not locally available.

Assist in budget planning, resource allocation, and forecasting for IT projects.
Prepare and deliver presentations, reports, and updates on project progress, status, and outcomes to stakeholders and management.

IT Resources Management:

Supervision of staff in charge of IT operations of the company.
Management of the companys IT operating budget.
Management and monitoring of IT operations.
Supervision of the companys equipment and IT solutions.
Management of the administration of servers, local network and workstations.
Management of the administration of user accounts (AD accounts, O365 accounts).
Acquisition / renewal of licenses necessary for the operation of workstations.
Management of the management and renewal of the fleet of workstations and printers.
Management of the administration of the telecoms network.

Qualifications and Education Requirements:

Bachelors degree in Computer Science, Information Technology, Business Administration, or a related field
Expertise in Dynamics 365 and ERP
Strong analytical and problem-solving skills
Strong knowledge in Finance & Supply-Chain is preferred
Excellent communication and interpersonal abilities
Knowledge of business process modeling and analysis tools
Familiarity with project management principles
Technical aptitude and ability to collaborate with technical teams

What we can offer you:

Salary range between AED15,000- AED25,000
Full time position
Employment visa
Medical & life insurance
Overtime pay
Annual leave & ticket