Key Account Representative

Job Summary:
The Key Account Representative is responsible for managing and nurturing relationships with key clients to ensure their satisfaction and retention. This role involves understanding client needs, providing tailored solutions, and acting as the main point of contact between the company and its key accounts. The ideal candidate will possess strong communication skills, a customer-focused approach, and a deep understanding of the company's products and services.

Key Responsibilities:

• Develop and maintain strong relationships with key clients to ensure their satisfaction and loyalty.
• Act as the primary point of contact for key accounts, addressing their needs and concerns promptly.
• Regularly communicate with clients to understand their business objectives and how the company's products/services can meet their needs.
• Identify opportunities for account growth by upselling and cross-selling additional products/services.
• Work closely with clients to ensure their long-term success, leading to high retention rates.
• Prepare and deliver client presentations, proposals, and reports as needed.
• Proactively address and resolve any issues or challenges faced by key accounts, coordinating with internal teams to ensure timely solutions.
• Monitor client satisfaction levels and take appropriate actions to address any concerns.
• Track and report on key account performance metrics, including sales targets, client satisfaction, and account growth.
• Provide regular updates to management on the status of key accounts and any potential risks or opportunities.
• Analyze market trends and client feedback to identify potential areas for improvement or innovation.
• Work closely with internal teams, including sales, marketing, and product development, to ensure a seamless client experience.
• Collaborate with the Key Account Manager to develop and implement account management strategies.

Qualifications:

• Education: Bachelors degree in Business, Marketing, or a related field.
• Experience: 3-5 years of experience in account management, sales, or customer service, preferably with key accounts.

• Skills:

• Strong communication and interpersonal skills.
• Ability to build and maintain long-term client relationships.
• Problem-solving and negotiation skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to analyze data and prepare reports.

Key Competencies:

• Customer-focused approach with a commitment to client satisfaction.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• High level of professionalism and integrity.