Program Senior Manager (U9 Cares)

A. PROFILE

Role Title: Program Senior Manager, U9 Cares
Reporting to: Executive Committee Representatives
Department: U9 Cares

B. CONTEXT

Purpose: The Program Senior Manager, U9Cares will lead the strategic development, implementation, and management of U9 Limited's social engagement initiatives across Myanmar. This role requires a visionary manager who can design impactful programmes, build strategic partnerships, ensure transparent governance of social engagement activities, and demonstrate measurable social value creation to society and U9 brand, whilst aligning with corporate objectives and regulatory requirements.

Context: U9 Limited is a leading telecommunications provider operating across Myanmar and Singapore, committed to delivering innovative connectivity solutions whilst creating positive social impact in the communities we serve. U9Cares represents our social engagement platform, driving sustainable development initiatives and community engagement programmes aligned with our business purpose and stakeholder expectations.

This position is only open for Myanmar Nationals.

C. ROLE ACCOUNTABILITIES

Strategic Program Development 

• Develop and execute comprehensive social engagement strategy aligned with U9 Limited's corporate objectives, stakeholder expectations, and sustainability goals
• Design innovative community engagement programmes that leverage telecommunications technology for social impact
• Conduct needs assessments and stakeholder consultations to identify priority areas for social engagement investment
• Establish measurable objectives and key performance indicators for all U9Cares programmes
• Monitor global social engagement trends and best practices to ensure U9Cares remains innovative and impactful

Programme Management & Implementation

• Lead end-to-end programme management including planning, budgeting, execution, monitoring, and evaluation
• Manage multiple concurrent social engagement initiatives across education, digital inclusion, healthcare, sports and community development
• Establish robust project management frameworks with clear timelines, milestones, and accountability structures
• Coordinate cross-functional teams and external partners to ensure seamless programme delivery
• Develop risk management protocols and contingency plans for all major initiatives

Stakeholder Partnership & Engagement

• Build and maintain strategic partnerships with government agencies, educational institutions, and community organisations
• Represent U9 at social engagement forums, industry events, and community engagement activities
• Engage with regulatory authorities on social engagement compliance and reporting requirements
• Facilitate employee volunteering programmes and staff engagement in U9Cares initiatives

Budget & Resource Management

• Develop annual U9Cares budget proposals with detailed programme costings and expected outcomes
• Manage U9Cares budget allocation, expenditure tracking, and financial reporting
• Ensure cost-effective programme delivery whilst maximising social impact
• Oversee procurement processes for social engagement-related vendors, contractors, and partners
• Maintain transparent financial documentation and audit-ready records for all social engagement expenditures

Impact Measurement & Reporting

• Design and implement impact measurement frameworks to assess programme effectiveness
• Collect, analyse, and report on programme outcomes and social return on investment
• Prepare quarterly and annual reports on U9Cares activities for board, executive leadership, and external stakeholders
• Develop compelling impact stories, case studies, and communications materials
• Ensure social engagement reporting meets international standards (GRI, SDGs) and regulatory requirements

Governance & Compliance

• Ensure all U9Cares activities comply with regulatory requirements across Singapore and Myanmar jurisdictions
• Maintain comprehensive documentation of programme approvals, partnership agreements, and financial transactions
• Implement conflict of interest protocols and ethical procurement standards
• Support internal and external audits of social engagement programmes and expenditures
• Coordinate with Legal and Compliance teams on social engagement-related governance matters

Team Leadership & Development

• Able to work independently and/or Build and lead high-performing U9Cares team, including recruitment, development, and performance management
• Provide coaching and mentorship to programme coordinators and specialists
• Foster collaborative, mission-driven team culture aligned with U9s values
• Develop team capabilities in programme management, impact measurement, and stakeholder engagement

D. EXPERIENCE AND QUALIFICATIONS

Minimum Experience & Essential Knowledge

• Bachelor's degree in Social Sciences, Development Studies, Business Administration, Public Policy, or related field (Master's degree preferred)
• Minimum 8-10 years of progressive experience in CSR, corporate affairs, programme management, or international development
• Demonstrated track record of designing and implementing large-scale social impact programmes
• Strong experience in stakeholder partnership development and management
• Proven budget management capabilities with programmes valued at significant scale
• Excellent understanding of CSR frameworks, sustainability standards, and impact measurement methodologies
• Experience working across multiple markets or jurisdictions
• Strong leadership and team management capabilities

Prefered Qualifications

• Prior experience in telecommunications, technology, or regulated industries
• Experience in Southeast Asian development context, particularly Myanmar
• Knowledge of international CSR standards (GRI, SDGs, ISO 26000)
• Experience with digital inclusion, education technology, healthcare or telecommunications for development programmes
• Professional certifications in project management (PMP, PRINCE2) or CSR/sustainability
• Familiarity with Myanmar regulatory environments and CSR requirements
• Background working with NGOs, foundations, or international development organisations

E.CORE COMPETENCIES

Professional Skills

• Strategic thinking and programme design capabilities
• Exceptional project management and organisational skills
• Strong analytical abilities and impact measurement expertise
• Budget development and financial management proficiency
• Partnership negotiation and stakeholder management skills
• Excellent written and verbal communication abilities in English (additional languages an advantage)
• Proficiency in programme management tools, reporting systems, and data analysis platforms

Personal Attributes

• Genuine passion for social impact and community development
• High level of integrity, transparency, and ethical standards
• Strong interpersonal skills and ability to build trust across diverse stakeholder groups
• Cultural sensitivity and ability to work effectively in diverse environments
• Entrepreneurial mindset with creative problem-solving capabilities
• Resilience and adaptability in dynamic, multi-market environment
• Collaborative leadership style with ability to influence without authority
• Results-oriented with attention to detail and quality

Key Programme Areas

The Program Senior Manager will oversee initiatives across multiple impact areas, potentially including:

Digital Inclusion & Connectivity

• Programmes expanding digital access to underserved communities
• Digital literacy training and capacity building initiatives
• Support for community connectivity infrastructure

Education & Youth Development

• Educational technology and e-learning programmes
• Scholarship and mentorship initiatives
• Education and digital skills development
• Youth entrepreneurship and innovation support

• Environmental conservation and climate action initiatives
• Green technology and sustainable infrastructure projects
• Electronic waste management and circular economy programmes

• Disaster response and humanitarian assistance programmes
• Healthcare and telemedicine initiatives leveraging telecommunications
• Women's empowerment and gender equality programmes
• Small business development and livelihood support

F. GOVERNANCE & ACCOUNTABILITY 

This role operates within U9s governance framework and requires strict adherence to all corporate policies including Code of Conduct, Conflict of Interest Policy, Anti-Corruption Policy, and Confidentiality protocols. Transparent documentation and approval processes for all programme expenditures and partnership agreements are mandatory. Proactive disclosure of any potential conflicts of interest related to other CSR partners or beneficiaries is essential, along with compliance with both Singapore and Myanmar regulatory requirements for social engagement activities. Regular reporting to executive leadership with escalation protocols for governance issues or programme risks is required, with maintenance of audit-ready documentation for all U9Cares programmes and financial transactions.

G. PERFORMANCE METRICS

Success in this role will be measured by achievement of programme objectives and key performance indicators, quality and scale of social impact delivered through U9Cares initiatives, effectiveness of stakeholder partnerships and collaborative relationships, budget management and cost-efficiency of programme delivery, quality and timeliness of impact reporting and stakeholder communications, employee engagement levels in U9Cares volunteering and activities, compliance with governance protocols and documentation standards, contribution to U9s reputation, and alignment of social engagement activities with corporate strategy and business objectives.

H. COMPENSATION & BENEFITS

Competitive compensation package commensurate with experience and qualifications, including base salary aligned with market benchmarks for telecommunications sector senior management, performance-based incentives tied to programme outcomes, comprehensive benefits package, professional development and training opportunities.

U9 is an equal opportunity employer committed to building a diverse and inclusive workforce. We particularly welcome applications from candidates with deep community development experience and demonstrated commitment to social impact.