Digital Quality Assurance Specialist

A. PROFILE

Role Title: Digital Quality Assurance Specialist
Reporting to: App Design and Development Senior Manager
Division: Digital
Department / Section: Digital

B. CONTEXT

Purpose:

The purpose of this role is to identify defects, ensure high-quality, error-free delivery, improving user experience and execution of all digital services and features across U9's key digital products and platforms. This includes validating releases on the MOA app, M-Pitesan Consumer and Agent/Merchant apps, Website, Chatbot, and Dealer App.

Context:

This position operates within the broader context of U9's digital transformation and customer experience strategy. As the organization expands its digital footprint, maintaining a high standard of quality and engagement across multiple platforms is essential. The role contributes directly to user satisfaction, operational excellence, and data-driven leadership decisions by ensuring that all digital touchpoints function reliably, content is delivered effectively, and performance insights are clearly reported and actionable.

C. ROLE ACCOUNTABILITIES

• Design and develop test plans, test scenario, and test cases

• Execute test cases and document any defects

• Validate functional, regression, integration, and UAT testing

• Ensure delivery of high-quality, perfectly functioning U9 apps

• Provide detailed test summaries and reports

• Support release cycles and production monitoring

• Report any bugs, glitches, loading issues, and any other user experience issues

• Take ownership of all defects from discovery through to closure

• QA of all customers facing UI/UX in entire U9 digital channel ecosystem, both existing and new

• Continuous alignment with all key stakeholders on testing status

• Local customer insights & suggestions (versus competition)

• Drive continuous improvement in QA processes

D. KEY PERFORMANCE INDICATORS

• App User satisfaction

• App Stability Metrics

• Defect Leakage Rate

• Production Severity

E. WORKING RELATIONSHIPS & DECISION MAKING

Interacts with:

Internal: Business Solution Analysts, Customer Experience department, IT department, RA department

External: Developer Team

Decision Making: Quality of app builds & product developments

F. EXPERIENCE AND QUALIFICATIONS

Minimum Experience & Essential Knowledge

• Ideal candidate has hands-on experience in testing digital products across web, mobile, and backend systems. The ideal candidate will have a strong foundation in software testing methodologies, defect management, and collaboration within Agile teams to ensure high-quality product delivery.

• QA experience

• Manual testing (web, mobile)

• Regression and integration testing

• Ability to design comprehensive test plans & test strategies

• Experience in release cycles and UAT coordination

• 2-3 years of first work experience

Minimum Entry Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or related field.

• Fluent English language