Contract & Claim Management Manager (Passive Infra)

A. PROFILE

Role Title: Contract & Claim Management Manager (Passive Infrastructure)
Reporting to: Procurement Senior Manager (Tower, Power, CCM)
Division: Sourcing
Department / Section: Finance

B. CONTEXT

Purpose: Develop procedure for Contracts and Claims Management outlining U9 requirements and in line with the strategic direction of the organisation in order to set standards for achieving full value for money spend. Monitor and push through adequate controls to ensure quality and best prices. Constantly seeks to update own knowledge and that of others within the department in relation to industry standards for all type of procurements and its related activity. Ensure all processes within the unit are followed, managed and updated on a regular basis to the highest quality standards as defined by top management. Ensures that the policies and processes in place to ensure all Contracts are managed to the required standards, cost effectively and from a legal perspective to ensure U9 interests are protected. To work very closely with Legal and other functions so there is unified approach towards external suppliers.

Context: CCM is responsible for managing overall Contracts in order to ensure that supplier framework are properly implemented and managed to the benefit the U9 in terms of cost savings/ claims. CCM is required to ensure the day-to-day operations are maintained in line with the required standards of U9 to deliver the highest level of service to internal customers whilst at the same time building supplier relationships.

C. ROLE ACCOUNTABILITIES

• Cost Optimization through benefits & claims as per contractual terms
• Supplier relationship management (SRM)
• Contracts Governance, Monitoring & standardising the process
• Performance reporting to direct line manager/Department Head and CxOs
• People management _Communicate, support, monitors progress across cross functional team
• Effectively negotiate, maintain and monitor all type of procurement contracts within the company ensuring the most economics and cost effective of all procured services and goods.

D. KEY PERFORMANCE INDICATORS

Strategy: U9 cost optimization through benefits & claims of the contracts
SRM: Additional quantifiable benefits generated on spend through strategic supplier relationships (e.g., cost avoidance due to demand management, inventory reductions)
Performance: Business compliance on U9

E. WORKING RELATIONSHIPS & DECISION MAKING

Interacts with:
Internal: Procurement team, User team/ Business team, Legal team
External: 

• Relevant U9 stakeholders (Existing/ Strategic suppliers)
• Relevant stakeholders (strategic contract team/ sourcing team)

Decision Making

Supports the CCM Senior Manager in decision making related to the contract management & governance process for the scope of responsibility.

F. EXPERIENCE AND QUALIFICATIONS

Minimum Experience & Essential Knowledge

• Minimum 8-10 years relevant in contracts management experience, of which 4-5 years should be in a Telecom company.
• Proven experience in managing contracts and implementing policy/process & procedure
• Proven expertise in managing and negotiating with suppliers in relevant supplier markets within Telecommunications
• Experience in Myanmar preferred
• Good command of verbal and written English with computer literacy ( i.e. MS-Office applications)
• Strong knowledge of using SAP, ERP systems, e-procurement and contract management systems

Minimum Entry Qualifications

• Minimum bachelor degree qualification, preferably should be in communication related or business/finance/legal background
• Preferably certified by a relevant professional body (e.g., contracts management) or qualified with a relevant Masters degree