Community Engagement Senior Specialist

A. PROFILE

Role Title: Community Engagement Senior Specialist
Reporting to: Community Engagement Manager
Division: Project Planning & Controls
Department / Section: Technology & Information

B. CONTEXT

Purpose: 

• Participate in project tactical stages and provide the required supporting.
• Resolve the variety of related issues on SBS.
• Ensure that the project related documentation, trackers, reports and data are accurate, fit and complete.
• Upgrade the well communication with both internal and external stakeholders to deliver the smooth and effective progresses.

Context:

Technology & Information has taken the responsibilities on the network coverage stability and provide the organization's vision, mission accordingly. So Self-build towers also might be retained with profitability.  The cost initiative projects, operational efficiency projects and network expansion projects are the parts of U9 strategic projects.

C. ROLE ACCOUNTABILITIES

· Keep track on the SBS lease (included all related documentation), payment related SAP process.

· Asist on liaising with government authorities and support in dealing with admin topics such as preparing cover letters

and arrange the meetings (nationwide).

· Involve in both internal projects and external negotiations to catch the positive effectiveness with quick actions.

· Collaborate with cross function teams in each progress to hit timeline and smooth delivery.

D. KEY PERFORMANCE INDICATORS

These are the 3 or 4 bullet points which the role is responsible for which you would measure to tell you if it was being done

well. They are not the same as the Corporate KPI's but clearly they would link to them. The difference is they remain part

of the role and do not change year to year – whereas the corporate KPI's change annually. They answer the question 'how

would you know you are doing a good job'?

• Percentage of Issue solving results (landlord issues, government issues).
• Negotiation with owners on lease extension, rental fees, ownership changes and so on.
• On time rental fee payment to owners (from RFP request to approval follow up till payment is completely done.)

E. WORKING RELATIONSHIPS & DECISION MAKING

Interacts with:
Internal: Project managers, Finance teams, Legal & regulators, Procurement and cross functional teams
External: Landlords, Vendors, Government departments and communities.

Decision Making

Take delegated authorities from Community Engagement Manager on resolution of issues and solution processes.

F. EXPERIENCE AND QUALIFICATIONS

Minimum Experience & Essential Knowledge

• 5+ years of industry experience with

  Telecommunications and 3+ years of community engagement or negotiation in customer complaints. 

• At least 2 years independently handle the external stakeholders with minimize coaching. § Experienced in project analyst role or project coordinator role with project management knowledge. 

• Hands-on experience in well communication with government authorities. 
• Relevant knowledge and experience in commercial concepts (especially lease clauses) and SAP system. 

• Expert knowledge with data analysis.

Minimum Entry Qualifications

• Bachelor's degree and or Business Management.