Internal Communications Manager

A. PROFILE

Role Title: Internal Communications Manager
Reporting to: Corporate Communications Senior Manager
Division: Internal Communications
Department / Section: Corporate Communications 

B. CONTEXT

Purpose: The Internal Communications Manager is responsible for developing U9's Internal Communications strategy and overseeing the execution of internal communications campaigns through high-impact communication channels to promote employee engagement and corporate culture. The IC Manager supports the HOD/ Corporate Communications Senior Manager on aligning internal communications with the mission, vision, values, and goals of the organization and supervises the Internal Communications Senior Specialist to ensure timely and quality execution of communications activities.
Context: The Corporate Communications Department oversees all PR, media and Corporate Social Responsibility programs to establish the Company's reputation in the minds of customers and employees and uphold our public image and brand. This department manages and develops U9's brand visibility through meaningful communications strategies and implements CSR initiatives to build social capital, meaningful partnerships and long-term community relationships.

C. ROLE ACCOUNTABILITIES

1. Strategic Communications Planning & Coordination

• Develop the internal communications strategy and execute the communications activities aligned with corporate priorities.
• Translate organizational strategies into structured internal communication programs.
• Manage internal communications calendar and prioritize initiatives.
• Coordinate company-wide communication campaigns, leadership messages, and engagement activities.

2. Internal Channels & Content Governance

• Oversee management of internal communication platforms such as Viva Engage/web portal.
• Ensure content standards, editorial consistency, and governance across internal channels.
• Develop the engaging content, content pillars and formats to ensure internal messaging is clear, engaging, and consistent.

3. Employee Engagement & Culture Communications

• Drive initiatives that strengthen employee engagement, morale, and organizational culture.
• Prepare leadership communications and employee-facing messaging.
• Facilitate two-way communication channels between employees and management.
• Support organizational change and transformation communications.

4. Measurement, Insights & Reporting

• Establish measurement frameworks for internal communications effectiveness.
• Review engagement data, surveys, and analytics to evaluate communication outcomes.
• Prepare periodic internal communications performance reports for leadership review.
• Provide insights and recommendations to improve employee engagement and communication impact.

5. Governance & Process Management

• Ensure internal communications follow approval processes and organizational communication protocols.
• Maintain documentation standards, communication databases, and dashboards.
• Coordinate with HR/P&C, leadership teams, and business units to align messaging

6. Team Supervision

• Provide guidance and supervise implementation of internal communications activities carried out by the Internal Communications Senior Specialist.
• Ensure quality, consistency, and delivery of internal communications outputs.
• Support capability development and continuous improvement within the internal communications function.

7. Governance & Accountability

• The Internal Communications Manager ensures internal communications activities are executed within U9's governance framework, maintaining structured planning, reporting, and approval processes.
• Strategic direction, organizational narrative, and executive advisory responsibilities remain under the authority of the Head of Corporate Communications.

D. KEY PERFORMANCE INDICATORS

• Deliver structured internal communications plans aligned with organizational priorities.
• Ensure timely and consistent execution of internal communications initiatives.
• Improve employee engagement through effective communication programs.
• Provide regular internal communications performance reports and insights.

E. WORKING RELATIONSHIPS & DECISION MAKING

Interacts with:
Internal: People & Culture, Marketing, Creative, Legal, Finance, Customer Experience, other departments and all employees as necessary
External: Creative agencies, vendors, hotels/venues staff, others as required.
Decision Making: Key messages, communication delivery methods, target audiences.

F. EXPERIENCE AND QUALIFICATIONS

Minimum Experience & Essential Knowledge

• Minimum 7–9 years of experience in internal communications, corporate communications, or employee engagement roles.
• Experience coordinating organization-wide communication programs.
• Strong writing, editing, and stakeholder coordination skills.
• Experience analyzing engagement data and preparing communication reports.
• Excellent written and verbal communication skills in English
• Experience within telecommunications, technology, or large organizations.
• Exposure to organizational change or culture transformation communications.
• Familiarity with employee engagement platforms and intranet systems.

Professional Skills

• Communication planning and coordination
• Employee engagement program management
• Content development, governance and editorial oversight
• Data-driven communication analysis
• Stakeholder collaboration and facilitation

Personal Attributes

• Strong organizational and coordination skills
• Collaborative and people-oriented mindset
• Attention to detail with structured thinking
• Ability to manage multiple priorities effectively

Minimum Entry Qualifications

• Bachelor's or Master's Degree in communications, Public Relations, Journalism, HR, Marketing, or related fields.
  
  All Applications will be reviewed on a rolling basis. Shortlisted candidates will be contacted directly.