Revenue Assurance Senior Manager

A. PROFILE

Role Title: Revenue Assurance Senior Manager
Reporting to: Revenue Assurance Director
Division: Revenue Assurance
Department / Section: Finance

B. CONTEXT

Purpose:

• Enhance the pro-active controls and testing for management of new products, services, technology, Migrations, and developments.
• Identify and manage potential control fraud controls with an aim to minimise revenue leakage in area of Mobile Money, Digital, International Long Destination, B2B, B2C, Network and any other revenue stream.
• Develop and maintain an updated Policy, controls & procedure for RA activities; both for internal functions and co-existence with the Co-Sourced Model.
• Support for the migration and system validation as when required
• Group reporting and managing activity for audit trail for internal, external and group audit

Context: Finance Department sets the strategic direction and runs day to day operations of all finance, procurement and supply chain activities. Finance Department also ensures the company growth plans are managed from a financial perspective and profit targets are achieved within an acceptable level of risk.

Telecommunications is a dynamic field of operations and becomes more complex in a competitive environment. Ooredoo is an important strategic partner in the development of the State of Myanmar in provision of state of the art telecommunication infrastructure, secure and productive products and services to our customers leading to consistent revenue generation. Effective and efficient systems, controls (compliance to policies, standards, etc), and processes are critical to the success of any organization.

C. ROLE ACCOUNTABILITIES

• Provide support to Revenue Assurance head in setting up and managing the financial process for the organisation as related to Revenue Assurance and Compliance.
• Enhance and review the pro-active management of new products, services, and developments for B2B and B2C
• Support in the process of assessing commercial initiatives and decisions on their financial impact through systems and processes support as they relate to Revenue Assurance and compliance.
• Assist in the strategic decisions on revenue related assurance services.
• Supervise team members in day-to-day activities and coach team for operational efficiency.
• Provide guidance and assistance on the implementation of any applications, Revenue and other related systems, and Revenue Assurance and Fraud management solutions.
• Assist in diverse range of support activities, ensuring support to Revenue Assurance head in operational and strategic needs of the company are met with optimum costs, covering contract negotiation and management, efficient and secure use of the functional systems.
• Assist in Partner with Technology in the selection of vendor for major enhancements and new billing and related systems.
• Facilitate support to finance function including all non-routine financial and accounting matters, ad hoc research and investigations, with appropriate recommendations in accordance with recognized standards.
• Facilitate support in oversee policies and processes for all support functions ensuring requirements are in line with the strategic direction of the organization to set standards for building and maintaining relationships with both internal and external parties – customers, consultants, and vendors as they relate to revenue assurance and fraud prevention.
• Provide support to Commercial Division in launching of products, services, etc., by analysing the products, pre-launch tests and post launch implementation, etc.
• Provide support and guidance to IT and Billing Department for setting up systems, review of configuration, tests pre-billing and post billing for error-free issues of bills.
• Provide guidance and Support in the provision of fraud and risk advisory service to other business units.
• Support the contract negotiation process along with Legal / Network/IT Department for services affecting the operations related to the applicable systems.
• Provide support if any representation at the Group Level/Regulatory for Revenue Assurance and Fraud Management.
• Support Implementing of robust control framework across all major revenue stream
• Assurance of revenue MIS, Dashboard and flash to the senior management about the major issues and finding.
• Team management
• Managing Internal and External audit effectively
• Ensure the revenue leakage and fraud impact covering all segments of revenues is minimised proactively.

Business Impact

• Ensure the revenue leakage and fraud impact covering all segments of revenues is minimised proactively.
• MIS, Dashboard and flash to the senior management about the major issues and finding.

Customers

• Implementing robust control framework across all major revenue stream

Problem Solving

• Problems are typically complex and wide-reaching having impact across all verticals. Supports decision making by the BU Head by the provision of analytical data.
• Facilitate development of processes to resolve exceptional problems & also anticipate patterns and look beyond the immediate problem for resolution
• Works with the finance team and the other responsible teams in business units to resolve complex problems related to systems support, processes and compliance issues.
• Managing Internal and External audit effectively

Costs & Profitability

• Assist Revenue Assurance head for managing the department's budget.
• Facilitate systems and processes to optimize the Business Units costs.

Planning & Organising

• Assists Revenue Assurance head in Planning, organising, and coordinating the execution of exceptional administrative and/or operational issues.

Team working, Coaching/Development & Leadership

• Leads, directs and coaches the team managers.
• Acts as the local expert for all systems implementation initiatives, programmes and works with cross-functional teams to implement planned programmes & initiatives.

Communicating, negotiating & influencing

• Manages U9 relationship within and outside U9 to ensure delivery of the agreed objectives.
• Liaises with technology teams to ensure BU units requirements adhere to management objectives & principles.

D. KEY PERFORMANCE INDICATORS

• Efficiency of RAFM control process and tools as measured by % increase in level of fraud identified and captured.
• Support Revenue Assurance head in Managing the Department within budgets
• Support Revenue Assurance head in reduction in revenue leakage
• Support Revenue Assurance head in Number of outstanding audit recommendations
• No. of routine & random reconciliation exercises
• Risks identified vs. controls placed

E. WORKING RELATIONSHIPS & DECISION MAKING

Interacts with:
Internal: Cross-functional departments, CXOs

External: Vendors, Consultants, Regulatory and other operators

Decision Making

• Provide guidance and support in all operational decisions pertaining to initiatives/project related to RAFM.
• Works with Revenue Assurance head on the strategic programmes.

F. EXPERIENCE AND QUALIFICATIONS

Minimum Experience & Essential Knowledge

• 10-12 years of experience in the field of Finance & Revenue Assurance
• Experienced in an international fraud management environment.
• Outstanding technical accounting and finance skills – experience with US –GAAP and IFRS is preferred
• Fluent in English (verbal as well as in writing)
• Knowledge of financial ERP software like Oracle EBS is an advantage
• Knowledge of RA&FM and IT Security
• Knowledge of ERP/EBS product

Minimum Entry Qualifications

• Bachelor's degree (MBA or master's in finance is preferred)
• Part qualification in any recognized professional accounting scheme (CA, ACCA, CIMA, CPA) is preferred