Revenue Assurance Operations Senior Specialist

A. PROFILE

Role Title: Revenue Assurance Operations Senior Specialist
Reporting to: Revenue Assurance Director
Division: Revenue Assurance
Department / Section: Finance

B. CONTEXT

Purpose:

• Develop and fraud control across various service provided by U9 for all major revenue streams.
• Enhance the pro-active controls and testing for management of new products, services, technology, Migrations, and developments.
• Identify and manage potential control fraud controls with an aim to minimize revenue leakage in area of Mobile Money, Digital, International Long Destination and Network.
• Responsible for managing controls related Assurance of Revenue & Cost Management for key revenue streams Mobile Money, Digital, International Long Destination and Network
• Develop and maintain an updated Policy, controls & procedure for RA activities; both for internal functions and co-existence with the Co-Sourced Model.
• Support for the migration and system validation as when required
• Reporting and managing activity for audit trail for internal, external and audit committee.

Context:

• Finance Department sets the strategic direction and runs day to day operations of all finance, procurement, and supply chain activities. Finance Department also ensures the company growth plans are managed from a financial perspective and profit targets are achieved within an acceptable level of risk.
• Set SMART goals and objectives for direct reports, to maximize team efficiency.
• Monitor and Review progress and maintain motivation
• Identify staff training and development needs and implement necessary actions
• Recruit staff for appointment
• Manage and Report on Team Performance

C. ROLE ACCOUNTABILITIES

• Overall Responsible and accountable to ensure perform and monitor the control points & recons for fraud alarm based on agreed frequencies for Mobile money, Digital, International Long Distance and Network area.
• Perform daily/weekly/ fortnightly/Monthly commentary on RA activity, findings & issues (incl on Co Source activity) and close loop them, responsible for building control for such finding in coordination with other department for Mobile money, Digital, International Long Distance and Network area.
• In charge of reporting of Revenue Leakages related to fraud, projects and revenue assurance activity assigned in the portal as per agreed frequency for Mobile money, Digital, International Long Distance and Network area.
• Responsible to validate product, change management & proposed price changes for Mobile money, Digital, International Long Distance and Network area.
• Act as Single Point of Contact for RA between Co-Source vendor and U9 for all new and existing alarm/ reconciliation / Project / change management/
• Ensuring closure of L2 cases, customer complaints and perform Root Cause Analysis for fraud alarm and leakages for Mobile money, Digital, International Long Distance and Network area
• Ensure U9 RA meets the required Control Points compliance as per the targets monthly and yearly in risk assessment and control effectiveness and audit
• Responsible for the automation, business processing engineering and assurance transformation for Mobile money, Digital, International Long Distance and Network area

D. KEY PERFORMANCE INDICATORS

• Prompt and accurate revenue assurance & Fraud control and reports, (as agreed with business) on efficiency of end-to-end controls from Switch to Bill.
• Daily review of Co Source work done, and completeness of Control Points to ensure accuracy in data
• Proper documentation in accordance with acceptable business procedures
• Recommend, Document and maintain records of these processes to minimize Revenue Leakage & Fraud, timely set up, monitoring and closure of Alarms as agreed with RA Director
• Awareness of: Best practice
• Revenue Assurance & Control Points

E. WORKING RELATIONSHIPS & DECISION MAKING

Interacts with:
Internal:

• IT Division
• Finance Division
• NWG
• Marketing Division
• Sales & Distribution
• Customer Care
• Other divisions as may be required
• Vendor managing RAFM system

External: Finance

Decision Making

• Decision making is guided by applying knowledge of specific procedure and rules
• Decision making is based largely on experience
• A defined set of known solutions is available and the correct one must be selected
• Standards and procedures largely determine the correctness of the decision
• The incumbent relies on guidance for non-standard situations

F. EXPERIENCE AND QUALIFICATIONS

Minimum Experience & Essential Knowledge

• Minimum 5 years work experience which includes the following:
• IT or system audit, fraud, alarm creation in Subex system and data analysis experience
• Professional experience in business process modelling and re-engineering
• Professional experience in financial and/or operational auditing methodologies and tools
• Experience in the telecommunication industry or any of the leading professional services firms is desirable

Minimum Entry Qualifications

• Bachelors Degree in Accounting, Computer Science or any other numeric related discipline
• Part qualification in any recognized professional accounting scheme (CA, ACCA, CIMA, CPA) is preferred.