Compensation Senior Specialist

A. PROFILE

Role Title: Compensation Senior Specialist
Reporting to: Channel Commission Manager
Division: Sales & Distribution
Department / Section: Sales & Distribution

B. CONTEXT

Purpose: 

This Compensation Senior Specialist is responsible for administrating our sales incentive programs, ensuring alignment with business objectives and program effectiveness in driving performance to meet our annual growth plans.

Context: 

This Department is responsible for executing and implementing consumer business strategy and building brand affinity and connect in order to achieve growth in customer market share and revenue market share; through focus on the various business and distribution channels and customer experience.

Sales incentive compensation is a critical tool for motivating our direct and indirect channel partners to meet sales targets and deliver revenue growth for U9. The aim is to develop programs to foster trust and confidence among our distributor network by providing a robust incentive system that delivers mutual value for all parties.

C. ROLE ACCOUNTABILITIES

Sales Incentives Program Administration

• Assist in developing and implementing direct and indirect channel sales incentive plans to encourage motivated and productive participants within our distribution chain and channel partners to drive sales
• Develop and deliver a wide range of sales incentive communication materials to ensure in-house sales teams and channel partners are well-informed of sales targets, new incentive programs or changes to current programs
• Support day-to-day administrative of incentive plans for all eligible persons (in-house and through channel partners)
• Review sales incentives programs regularly to ensure administration and governance are in compliance with established guidelines, policies and SLAs

Business Advisory and Support

• Serve as a technical advisor on sales incentive-related inquiries pertaining to policies, procedures and governance
• Collaborate with internal S&D teams to understand incentives requirements, translate requirements into program design components and provide feedback on incentive system capabilities
• Provide support to cross-functional teams by evaluating performance and achievements and assisting in developing appropriate action plans to improve performance
• Stay up to date of new sales incentive trends and activities within the telco market to ensure MFS/MM sales incentive strategy responds to audience needs

Measurement and Reporting

• Regularly measure and report on direct/indirect channel performance against sales targets to assess effectiveness of current incentive programs
• Identify program improvement opportunities to drive performance or reduce costs
• Monitor and analyze the costs, resources and expenditures associated with sales incentive plans, applying cost-benefit analysis to set priorities and identify recommendations
• closely monitoring of commission Spend working with Budget controller.

Payments and System Administration

• Coordinate with other finance teams to ensure on-time and accurate incentive payout throughout all U9's direct and indirect channels
• Route, track and reconcile sales incentive payouts
• Maintain the Sales Incentive Compensation program of Workday or other systems

D. KEY PERFORMANCE INDICATORS

• Release payouts with accuracy and in timely manner
• Communicate effectively regarding trade commission/ incentive program to dealer, DTR, etc.
• Cost optimization (AOP Vs actual SAC spend)
• Analysis on Business KPI's to assist in forward planning

E. WORKING RELATIONSHIPS & DECISION MAKING

Interacts with:
Internal: Finance, S&D, Technology
External: All channel partners and 3rd party distributors

Decision Making :N/A

F. EXPERIENCE AND QUALIFICATIONS

Minimum Experience & Essential Knowledge

• 3 to 5 years' experience working in direct/Indirect channel sales management or compensation administration
• Demonstrated experience in incentive program technical design and delivery
• Strong financial acumen, with in depth knowledge of financial planning, budgeting, report and related tools
• Experience in telco industry or in managing mass distribution network is preferred
• Proficiency in Microsoft office applications
• Working knowledge of HRIS and Incentive Compensation Systems
• Experience identifying process improvement and implementing best practices with a system thinking mindset
• Strong analytical and problem solving skills
• Language requirement

Minimum Entry Qualifications

• Minimum a degree holder in marketing, economics, business administration
• Certified Compensation Professional (CPP) or CPP (SALES) Designation a plus