Digital Solutions Business Analyst

A. ROLE PROFILE

Role Title: Digital Solutions Business Analyst
Reporting to: Digital Product Development Senior Manager 
Division: Digital
Department / Section: Digital

B. CONTEXT

Purpose: As a Digital Solutions Business Analyst you will be part of the U9 Digital Team – the team that takes care of the full Digital ecosystem, including U9 App, M-Pitesan, Dealer App, U9 Website, all Digital Products & Services, Social Media channels ... and so much more. If it is Digital – this team handles it!

Context: As a Digital Solutions Business Analyst for our Android and iOS apps, you will be responsible for capturing and analyzing business requirements and translating them into clear solution designs. You will work closely with cross-functional teams — including product managers, business stakeholders, UI/UX designers, and developers — to ensure the delivery of high-quality mobile applications that meet business objectives and provide an exceptional user experience in a dynamic, fast-paced environment.

C. ROLE ACCOUNTABILITIES

• Collaborate with product managers and stakeholders to understand business needs and translate them into clear, actionable requirements for digital and mobile solutions.
• Capture, analyze, and document business requirements, consolidating them into comprehensive end-to-end Functional Specification Documents for development teams.
• Engage directly with a wide range of stakeholders — including customers, UI/UX designers, customer experience, finance, revenue assurance, product partners, development partners, operations & technology, and senior management — to ensure alignment and buy-in on product features.
• Own the solution design process by translating requirements into practical business solutions that align with overall product strategy and technical feasibility.
• Support implementation by working closely with development and technology teams to ensure seamless integration of solution components across systems and applications.
• Provide recommendations for optimization in performance, scalability, and security, aligned with best practices and industry standards.
• Collaborate with UI/UX designers to ensure requirements are reflected in user-friendly, visually appealing, and accessible interfaces.
• Support testing and validation of delivered features, ensuring that business requirements and solution designs are met,
• Maintain an understanding of the overall app architecture to identify areas for improvement or optimization.
• Partner with cross-functional teams — including developers, project managers, and business stakeholders — to ensure timely delivery of solutions that meet business goals.
• Keep abreast of industry trends, best practices, and emerging technologies relevant to digital and mobile solutions, and provide recommendations for adoption where applicable.
• Contribute to team discussions, workshops, and brainstorming sessions to continuously improve solution quality and delivery processes.
• Communicate effectively with stakeholders at all levels, providing progress updates, addressing questions, and ensuring alignment throughout the delivery lifecycle

D. KEY PERFORMANCE INDICATORS

• Quality of: Requirements and Analysis Documents (FSD – Functional Specifications Document)
• Time taken from Ideation of requirements to Approved FSD document
• % of requirements fully implemented
  

E. WORKING RELATIONSHIPS & DECISION MAKING

Interacts with:
Internal: Marketing (Consumer – Marketing Communications), Customer Experience, ICT, B2B, Finance
External: App development & solution providing partners
Decision Making
U9 UI/UX code development implementation approach as per business requirements

F. EXPERIENCE AND QUALIFICATIONS

Minimum Experience & Essential Knowledge

• Ideal candidate for this role has a design & development background, combined with solid business analyst skillset 5 years of experience in business analysis or a related field
• Strong and proven work experience in development for mobile applications, specifically Android and iOS apps (experience in Telco or Mobile Financial Services sector is a plus.
• Proficiency in technologies such as Java, Kotlin, Swift, or other suitable frameworks
• Knowledge of database design, query optimization, and caching techniques
• Familiarity with mobile app performance optimization techniques and best practices
• Understanding of app architecture, including interactions between front-end and back-end components
• Strong problem-solving skills and attention to detail
• Excellent communication and teamwork skills to collaborate effectively with cross-functional teams, product managers, and business stakeholders.
• Ability to work in an agile development environment and meet project deadlines.
• Strong analytical skills to identify and fix issues and bugs
• Knowledge of SCRUM & AGILE
  

Minimum Entry Qualifications

• Bachelors Degree / Maters Degree (is a plus)
• Fluent English