Operations Coordinator (Night Shift)

About Us: We provide operational coverage for a leading global provider of luxury chauffeured transportation, committed to delivering an unparalleled travel experience for a discerning clientele worldwide. Our operations team is the central hub of our service, ensuring every journey is seamless, safe, and exceptional.

The Role: As an Operations Coordinator, you will be at the heart of our daily activities. You will manage real-time dispatching, serve as a key point of contact for clients and chauffeurs, and solve logistical challenges on the fly. This is a fast-paced role where your communication skills and ability to stay calm under pressure are critical to our success.

Key Responsibilities

• Coordinate and manage real-time dispatch for our global fleet of luxury vehicles.
• Handle client inquiries and bookings via email with professionalism and efficiency.
• Provide clear and timely communication to our team of professional chauffeurs.
• Proactively troubleshoot and resolve any logistical issues to ensure a seamless client experience.
• Maintain accurate records and ensure all operational details are meticulously managed.

Qualification

• Minimum 1-2 years of proven experience in Operations or administrative roles, preferably in a fast-paced environment.
• Strong organizational and time management skills with the ability to prioritize tasks effectively.
• Willing to work all night shifts.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office suite (Excel, Word, PowerPoint).
• Ability to work independently with minimal supervision as well as collaboratively within a team.
• Attention to detail and a high level of accuracy in work.
• Problem-solving skills and the ability to think critically.
• Flexibility and adaptability to changing priorities and deadlines.

What we are looking for:

• Exceptional Communicator: Flawless written and verbal communication skills in English is essential.
  

• Master Multitasker: Proven ability to manage multiple priorities in a high-pressure, live environment.
  

• Calm Under Pressure: A decisive and resourceful problem-solver who thrives in a fast-paced setting.
  

• Client-Focused: A genuine passion for providing a premium customer experience.
  

• Tech-Savvy: Comfortable learning and using dispatch software, GPS tracking, and other digital tools.
  

• Detail-Oriented: A keen eye for detail to ensure every aspect of a client's journey is perfect.

Education

• Bachelor's degree in Business Administration, Operations Management, or related field preferred.

Benefits/Perks

At TygrLabs, we believe in taking care of our team members. As part of our commitment to your well-being and professional growth, we offer a comprehensive benefits package that includes:

• Profit Sharing
• Annual Merit increase based on Performance
• Festival Bonus
• Monthly Meal Allowance
• Health Insurance
• Health & Wellness Program
• Paid Time Off
• Annual Team Outing
• Learning & Development Opportunities