Operations Coordinator - Night Shift (On-site)

About Us: We provide operational coverage for a leading global provider of luxury chauffeured transportation, committed to delivering an unparalleled travel experience for a discerning clientele worldwide. Our operations team is the central hub of our service, ensuring every journey is seamless, safe, and exceptional.

The Role: As an Operations Coordinator, you will be at the heart of our daily activities. You will manage real-time dispatching, serve as a key point of contact for clients and chauffeurs, and solve logistical challenges on the fly. This is a fast-paced role where your communication skills and ability to stay calm under pressure are critical to our success.

Key Responsibilities

• Assist in the implementation and execution of operational processes and procedures.

• Coordinate with internal teams to ensure seamless communication and collaboration and timely and accurate completion of tasks.
• Manage tasks such as preparing reports and maintaining documentation.
• Oversee logistics and dispatch processes, including coordinating with affiliates and tracking trips.
• Identify areas for process improvement and recommend solutions to enhance efficiency and productivity
• Handle inquiries and resolve issues from both internal and external stakeholders in a timely manner.
• Perform other duties as assigned to support the overall goals of the organization.
• Assist in managing vendor relationships and negotiating contracts and pricing.
• Help identify areas for process improvement and contribute to the development of solutions.
• Support other departments as needed to ensure overall organizational success.

Qualification 

• 6 months of experience in BPO Operations or other similar roles preferred (Freshers can also apply)
• Strong organizational and time management skills with the ability to prioritize tasks effectively.
• Willing to work all night shifts.
• Excellent communication skills, both written and verbal.
• Proficiency in the Microsoft Office suite (Excel, Word, PowerPoint).
• Ability to work independently with minimal supervision as well as collaboratively within a team.
• Attention to detail and a high level of accuracy in work.
• Problem-solving skills and the ability to think critically.
• Flexibility and adaptability to changing priorities and deadlines.

What we are looking for:

• Exceptional Communicator: Flawless written and verbal communication skills in English is essential.
  

• Master Multitasker: Proven ability to manage multiple priorities in a high-pressure, live environment.
  

• Calm Under Pressure: A decisive and resourceful problem-solver who thrives in a fast-paced setting.
  

• Client-Focused: A genuine passion for providing a premium customer experience.
  

• Tech-Savvy: Comfortable learning and using dispatch software, GPS tracking, and other digital tools.
  

• Detail-Oriented: A keen eye for detail to ensure every aspect of a client's journey is perfect.

Education

• Bachelor's degree in business administration, operations management, or a related field preferred.

Benefits/Perks

At TygrLabs, we believe in taking care of our team members. As part of our commitment to your well-being and professional growth, we offer a comprehensive benefits package that includes:

• Profit Sharing
• Annual Merit increase based on Performance
• Festival Bonus
• Monthly Meal Allowance
• Health Insurance
• Health & Wellness Program
• Paid Time Off
• Annual Team Outing
• Learning & Development Opportunities