About the job Costa Ambassador
Job Description
According to Company policies and procedures the Costa Ambassador is fully aligned to the Company revenue strategy acting as a focal point to illustrate and propose services and products offered onboard to meet the different needs of guests. The Costa Ambassador scouts potential customers by using a push and pull strategy and directly sells products and services or pivot guests towards different business owners to support and increase their performance. This role knows the guest mix, the complete onboard offer, and uses a suitable storytelling to let guests discover the onboard offer generating a desire to experience something new increasing their spending willingness. The General Seller, present at different touch points around the ship, boosts the onboard revenue through cross selling and up selling techniques. As a company values Ambassador, provides an inspirational example of leadership, in line with Culture Essentials and W.I.D.E.R. Values.
Language Skills
English - C1 Level
Italian - C1 Level
French/Spanish - B2 Level
Main Responsibilities:
The General Seller, key for the onboard revenue department, is fully aligned to the Company revenue strategy acting as a focal point to illustrate and propose services and products offered onboard to meet the different needs of guests. This role helps business owners to push sales, maximise activation redemption, reach targets and support the overall revenue activity. The Costa Ambassador scouts potential customers by using a push and pull strategy and directly sells products and services or pivot passengers towards different business owners to support and increase their performance. This role knows the guest mix, the complete onboard offer, and uses a suitable storytelling to let guests discover the onboard offer generating a desire to experience new things, increase their spending willingness, and enrich their overall experience onboard. The General Seller, present at different touch points around the ship, boosts the onboard revenue through cross selling and up selling techniques. The Costa Ambassador is proactive and proposes new ways or ideas to the Sales Director. The Costa Ambassador fosters a collaborative spirit with all departments within hotel operations, while personally exhibiting the Costa Values and Culture Essentials.
Responsibilities include but are not limited to:
- Building relationship of trust with guests to enrich their cruise and make it memorable.
- Acting as onboard products and services consultant and point of reference for the guests.
- Updating and using all available communication tools to present to guests products and services.
- Improving on board guest experience being a human touch enabler, highlighting and promoting the value of the offers towards guests.
- Promoting offers guests are particularly interested to, illustrating the main features according to their expectation.
- Enriching guests onboard experience by offering them the right product or service at the right time.
- Using a simple and direct style and language tailored to the addressee to transmit passion and authenticity during storytelling.
- Overcoming guests objections using the appropriate techniques.
- Making guests decide about specific services or products performing the booking and closing the selling operation.
- Knowing retail activities and key areas that impact sales and productivity such as: visual display, staffing, asset protection, process optimization, etc.
- Monitoring sales targets and objectives supporting the departments in reaching them.
- Taking an active part to the onboard revenue meetings held by the Sales Director.
- Proposing proactively new ideas to the Sales Director to boost products or services.
STSW Certification
Medical Examination
* Proof of Vaccination OR laboratory confirmation of previous disease (IgG) required. Where no original vaccine documentation available, necessary to prove serologic. IgG blood test confirming immunity (antibody check valid for life).