Tour Guide:MSC Cruises

Description

Your Purpose

As a Shore Excursion Staff member, you will be the connection between our guests and their unforgettable onshore experiences. From assisting in planning excursions to delivering exceptional service, youll ensure our guests create memories to last a lifetime. Your passion for travel, exploration, and customer satisfaction will shine as you curate and support onshore activities in the world's most stunning destinations.

Your Impact

As a Shore Excursion Staff member, you will play an essential role in ensuring our guests enjoy exceptional onshore experiences. Your expertise and enthusiasm will guide guests in choosing excursions that align with their interests, providing recommendations and personalized assistance. By managing bookings, addressing inquiries, and offering real-time support, youll ensure each guests journey is seamless and memorable. Your ability to solve challenges with professionalism and poise will be key in maintaining the smooth operation of our excursions. Above all, your commitment to delivering unparalleled service will contribute to creating unforgettable memories for our guests, creating trust and loyalty that reflect our companys values.

Your Journey So Far

To succeed in this role, youll need:

Tourism or Customer Service Expertise: You have at least one year of experience in the tourism industry or customer-facing roles.

Language Proficiency: Fluent English and at least two additional European languages (e.g., French, German, Italian, Spanish) are a must to connect effectively with our diverse guests.

Guest-Focused Mindset: You have a passion for delivering exceptional service and resolving guest inquiries with professionalism and care.

Adaptability: Thriving in a dynamic and multicultural environment, youre ready to travel and work aboard our ships.

Knowledgeable: Familiarity with destinations, local cultures, and attractions is a strong advantage.

Your Essentials

To succeed in this role, youll need:

Communication Skills: Outstanding verbal and written communication skills in English and additional European languages.

Team Player: Collaborate effectively with colleagues from around the world to deliver seamless operations.

Organizational Skills: Efficiently manage time, prioritize tasks, and adapt to daily schedules.

Customer-Centric Approach: A commitment to understanding and exceeding guest expectations.