Guest Service Agent:MSC Cruises

Description

Your Purpose

The Guest Service Associate/Agent welcomes guests with an efficient, warm and friendly disposition, answers their inquiries and assists with any feedback/concerns in a professional and timely manner

Your Impact

Provides anticipative assistance including information and general assistance to guests.

Takes ownership of all guest needs that they are assisting with.

Performs all necessary administrative tasks.

Manages a variety of financial transactions and is responsible of a cash float.

Your Journey So Far

High School certificate.

Experience as a receptionist/guest service agent.

Extensive experience with diverse Luxury/Premium hospitality.

Cruise industry experience is an advantage.

Knowledge of Fidelio/Otalio Cruise System is an advantage.

Excellent communication and customer care skills.

Problem solving skills.

Proficient in Computers and Microsoft Office Suite.

Fluent English, oral and written. Two additional European languages preferred (Italian, Portuguese, German, Spanish or French).

Your Essentials

Passport, visas, certificates as specified by the company and as required for exit from the port of origin and entry into the destination cruising area.