Assistant waiter: MSC Cruises

You are required to:

1. Read, understand and implement the Mission Statement of the Company.

2. Read, understand and follow the MSC Crew Regulations ensuring all personnel in the Housekeeping

department have copies, and comply accordingly.

3. Wear the complete prescribed uniform and name badge as specified in Company Standards,

complying with regulations relating to tattoos, hair and body decorations.

4. Attend and participate as required in all emergency drills, carry personal emergency card, and

understand emergency duties.

You are responsible for the following duties:

o To wash your hands every time you enter the galley, after handling soiled flatware, or at any other

time you may have contaminated them.

o To ensure that all Company Food Safety and sanitation regulations are followed at all times and in all

cruise areas.

o To see and understand the showplates arranged in the galley by the Chef before every meal.

o To assist the Waiter to provide a high standard of food service to Guests at a specific Station in the

Restaurant, and when assigned, to a duty at any Buffet (breakfast, lunch or evening).

o To attend training sessions when required by the Maitre dHotel

o To report any Guest problems and/or complaints to the Waiter immediately.

o To regularly (daily) shower, shave, and have short, neat hair, no hand jewellery except one plain ring

and a watch. Always wearing clean and pressed uniform with name-badge, and using deodorant, and

not carrying cigarettes or cellular telephones on duty.

o To maintain cleanliness and sanitation of Waiter Station, tables and chairs, carpet and fixtures.

o To attend all restaurant meetings as required by the Maitre dHotel.

o To be on station (place of work) 15 minutes before the start of duty.

o To be standing when Guests arrive, helping them by pulling out chairs.

o To ensure the napkin is placed, be familiar with bread selection of the day and serve the bread and a

clean menu in the correct language offered after Guests have sat down.

o To ensure Guests are never rushed, or made to feel that they are being rushed.

o To study and understand all menus in all languages