Customer Service Executive

Our esteemed client, an established MNC, is searching for a Customer Service Executive :

Job Responsibilities:

• Lead and oversee the frontline team, ensuring operational effectiveness and readiness.
• Serve as a champion of the frontline teams professional image to customers and stakeholders.
• Promote accountability, integrity, and excellence within the team.
• Enhance the capabilities and image of the team to meet service, productivity, and efficiency goals.
• Develop and implement policies and procedures to optimize team performance and operational efficiency.
• Ensure compliance with organizational policies, financial regulations, and industry standards.
• Provide training, coaching, and motivation to ensure team members meet required performance standards.
• Address challenges promptly, manage risks effectively, and implement solutions as needed.
• Review and refine workflows and operational conditions to reduce turnover and improve efficiency.
• Act as the escalation point for operational issues, resolving them effectively and efficiently.
• Prepare detailed reports and present recommendations to management and external stakeholders.

Job Requirements:

• Possess at least a Diploma or equivalent.
• Relevant experience in the automotive industry will be an advantage.
• Proficient in using computer applications, including MS Office and CRM systems.
• Prior experience managing a team in a customer service environment is preferred.

Additional Information:

• Salary: Up to SGD 3,300 + VB (3 Months)
• Working Location: Sembawang
• Working Hours: 5.5 days, Alternate Saturday from 08:30 AM to 12:30 PM

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

tstar.recruit.pte.ltd+candidate+jl3vvw588@mail.manatal.com

*We regret that only shortlisted candidates will be notified*

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