Dutch speaking Contact Center Agent (FT or Reduced hours)

As an Contact Center Agent your job is to provide people with the service they deserve. This position is available on Full time or Reduced hours (min. 20h per week).

Responsibilities:

• To provide customer service regarding the companys products: Voucher for services (TS) and Card (BSD) - (meal vouchers and restaurant tickets) / Electronic vouchers for buying different products (Ecopass, Lunch pass, Sport and Culture pass, Consumption pass, Gift Cards)
• To answer incoming calls and mails about vouchers usage, ordering, reimboursement, exchange:
• Explaining to customers the procedure with expired vouchers.
• Registering and logging into the website - guiding the customers through the log in process, if they struggle
• Change of personal data
• Helping customers to order new cards/vouchers
• To provide information about the legal conditions of vouchers usage
• To solve any possible issues that might arise related to orders, payments, documentation, etc.

Requirements:

• Experience in a similar role liaising with customers via phone and email/chat.
• High School Diploma
• Outgoing and friendly personality, determined during conversations to close deals
• Communicate in Dutch and French at bilingual or native level and can express yourself well in English both written and spoken
• Self driven and goal oriented
• You are a go-getter who enjoys working in a dynamic working environment
• Able to listen and be empathetic to understand customers needs
• Good working knowledge of computers
• Available to work on shifts

What is on offer?

• You work entirely from home and can determine your own location in Greece, provided you have an excellent internet connection
• Your technical material will be delivered to your home free of charge
• A pleasant and family working atmosphere
• Fully Paid and thorough training and personal guidance by your trainer & team leader
• A long-term job full of interesting challenges
• A fixed project bonus
• A performance bonus