French speaking Customer Service Agent

Who Are We Looking For?

Are you an enthusiastic communicator with a knack for problem-solving? Do you thrive in dynamic environments and enjoy providing top-notch service to customers? If so, we want you on our team!

Responsibilities:

• This is both an inbound and outbound position
• Contact active clients to inform them about the status of their orders, delivery updates, etc.
• Contact customers ahead of important holidays to make sure they place their orders in time for delivery
• Cross & upselling of additional products when possible
• Offer products on offer with better discounts according to customer preferences
• Handling annulations of appointments with the drivers and reschedule for new dates
• Keeping the database up to date
• Anwser other related queries as required

Requirements:

• Strong communication skills in French and English
• Ability to communicate professionally, enthusiastically
• Solution-oriented.
• Quick learner with the capacity to process information efficiently.
• Independent worker who enjoys challenges and maintains focus on customer satisfaction.
• Previous experience in customer service or sales is a definite plus.

What is on Offer:

• A rewarding experience abroad that will enhance your professional and personal growth.
• Flexible work arrangements, with the option to work partially from home and partially in the office (after KPIs are met)
• Comprehensive, paid training and ongoing support from your trainer and team leader.
• Friendly and supportive work environment, with opportunities for team bonding through social events.
• Long-term employment with stimulating challenges.
• Competitive salary
• Additional benefits including a fixed project bonus, performance bonus, and private health insurance.

Ready to embark on this exciting journey with us? Apply now and take your career to new heights! #CustomerService #JobOpportunity #SofiaCareer 🌍📞