Risk Analysts

Our client, a fast growing B2B provider for the iGaming field is expanding their risk and fraud team in Bulgaria and seeking to recruit Risk Analysts with experience in the iGaming field.

Responsibilities:

• ‍Liaise with players on account-related issues, resolving problems and ensuring high levels of customer care
• ‍Analyse customer deposits and account categories to prevent fraud, correct errors, and resolve problems
• ‍Analyse records of Affiliate account to ascertain whether there are any irregularities
• ‍Suggest improvements to procedures and systems in the interests of fraud prevention and customer care
• ‍Investigate financial irregularities on accounts
• ‍Work with colleagues in other departments to resolve account-related issues and prevent fraud
• ‍Help maintain quality control and customer care through analysis of player contact
• ‍Investigate risk issues relating to third-party processors
• ‍Check user history

Requirements:

• ‍Experience in Risk within iGaming industry, online Casino experience would be ideal
• ‍Strong logical reasoning skills with an analytical approach
• ‍Decision-making and problem-solving skills
• Good communication skills and ability to effectively deliver feedback
• ‍Self-motivation
• ‍Ability to perform well under tight deadlines within a dynamic environmen
• ‍Proficient command of Microsoft Office tools
• ‍Proven aptitude for working in a team, as well as guiding and influencing others
• Able to work on rotational shifts Monday to Friday and 2 weekends per month (5 days a week).