Payments Technical Support Agent

Our client, a well known Software Development company operating within the iGaming field is seeking to expand their Payments team and now hiring Payments Technical Support Agents for their office in Cyprus.

Responsibilities:

• Identify, report, and track payment complaints and incidents affecting the company's customers, contacting the relevant departments in the organization;
• Working with technical settings in internal/external payment gateways: checking, changing, fixing PSP/payment methods set up;
• Process, investigate and respond to escalations to ensure customers issues reported via all channels are resolved;
• Coordinate and manage requests based on their origin and level of priority;
• Any other tasks as assigned by the management.

Requirements:

• 1-2 years experience working in a similar technical support role in PSP or Fintech companies.
• Fluent in English both written and spoken
• Working from the office (Cyprus, Limassol);
• Shift work 24x7
• Strong organizational skills and ability to multitask.

Should you be interested in the above position, kindly forward your application on nuria@triskelconsulting.es or Apply Now on the link!