French speaking Tech Support

Our client a well established customer service provider is seeking to build a new team for a brand new project to be based at their offices in Varna, Bulgaria.

Responsibilities:

• Providing technical support to end-users / network users and troubleshooting within time guidelines:
  • To handle technical problems related to desktop / portable
  • To troubleshoot non-complex hardware and/or software problems
  • To provide hardware assistance (installing of new PCs, ordering, replacing accessories)
  • To provide remote installations and troubleshooting
  • To assist in selection and evaluation of hardware and software
• Dealing with authorization requests and access
• Providing Windows /MAC upates and application support
• Applying, understanding and knowledge of information systems to assist users with technical problems
• Analysing, testing and reporting
• Escalating incident and complex hardware and software problem
• Communicating within KBC departments
• Around 80% of the time the job would be attending incoming calls and around 20% written tasks.

Requirements:

• Secondary Education or above, Diploma is mandatory
• Medical certificate
• Experience in a similar as IT Support or IT Educational background
• French at native level and fluent in English (C1)
• Very good knowledge of Windows and Office 365 as well as MS Office
• Responsible, patiente, good attention for details and willingness to learn.
• Good communication skills
• Results driven and customer oriented.