German speaking Customer Support

Our client, a fast growing company operating in the digital marketing sector for the iGaming industry is seeking to recruit a German Speaking Customer Service Agent to join their team in Malta or Cyprus.

Responsibilities

• Helping internal and external customers,
• Contacting other departments when there is an issue to be solved,
• Keeping customer request queues as low as possible,
• Customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations),
• Handling customer request queues assigned accordingly to workload,
• Having a high knowledge of products offered by the company,
• Attending team meetings and activities,
• Taking over in the absence of their Line Manager,
• Escalating Technical Issues
• Responsible for the Emergency Procedure;
• Chat and Email quality assurance;
• Analyzing any promotion before its launched;
• Responsible for the Banned procedure.

Requirements

• Graduation of high school or post-secondary school
• Work experience preferably at least one year in a similar role within online customer service
• Skills - strong communication skills; knowledge of Internet related software
• Bilingual or native fluency in German both written and spoken
• Available to work on shifts bases covering Monday to Sunday