CRM Executive Slovenian and Croatian markets

Our client is a digital services provider operating within the iGaming field. As they expand their presence in the Slovenian and Croatian markets they are now seeking to hire a CRM Executive to drive their growth and optimize player journeys.

Overview

We are seeking a passionate and results-oriented CRM Executive to lead CRM initiatives primarily across the Slovenian and Croatian markets. Your role will focus on crafting, executing, and analyzing CRM campaigns tailored for the players, ensuring seamless communication and elevated player engagement.

Responsibilities;

• Plan, implement, and optimize targeted CRM campaigns to boost player retention and engagement.
• Leverage leading gambling CRM tools to manage campaigns, personalize experiences, and track performance metrics.
• Analyze customer behavior and campaign outcomes to uncover actionable insights and improve strategies.
• Work cross-functionally with marketing, product, and support teams to ensure consistent player communication and experience.
• Identify market-specific trends and implement creative strategies to meet player preferences and expectations.

Requirements

• Native-level fluency in Slovenian or Croatian (written and spoken) as well as professional level of English essential for this position
• Minimum 1 year CRM experience in the gambling industry operating in the Slovenian or Croatian market ideally.
• Expertise with gambling-focused CRM systems, such as Optimove, Salesforce Marketing Cloud, or similar tools.
• Strong analytical capabilities for evaluating campaign performance and deriving insights.
• Excellent organizational and communication skills, with the ability to juggle multiple priorities in a fast-paced environment.
• A collaborative mindset and the ability to work effectively in both team settings and independently.

What is on offer?

• Join a growing global team and make your mark in the Slovenian and Croatian markets.
• Competitive salary and performance-based bonuses.
• Clear pathways for career growth and skill development within the gambling sector.
• Experience a diverse, fast-paced environment where your contributions are valued.