GERMAN SPEAKING ACCOUNT MANAGER

Our client a well established customer service provider is seeking to build a new team for a brand new project to be based at their offices in Bulgaria or fully remote from Greece.

Responsibilities:

• The agent takes of the entire P2P (Procure to pay) process related to the purchases assigned to him/her for various customers.
• The purchase requests from customers come in via the internal platform (not via calls).
• Interpreting the briefing of the client (specifications of the request)
• Requesting quotations, negotiable on quality, price, quantity, payments terms, delivery time and packaging.
• Placing the orders once all is agreed.
• Providing effective guidance to the customers
• Following up on the orders and ensuring correct and timely delivery
• Looking for suitable solutions in case of problems (after sales care)
• Administration and processing of the orders in the system.
• Taking care of invoicing.
• Ensuring an excellent relationship with the suppliers
• Ensuring first call resolution in the communication with the client

Requirements:

• Secondary Education or above
• Experience in a similar customer service position
• Outgoing and friendly personality, determined during conversations to close deals
• Communicate in German at native level and can express yourself well in English both written and spoken
• Self driven, goal oriented and good at time management.
• The project requires a lot of focus on detail as well as analytical skills good decision-making and independent thinking
• Familiar with purchasing duties would be a plus
• Experience working with the software Monday would be an asset
• Very good computer skills, particularly good at Office package

What is on offer?

• You work entirely from home and can determine your own location in Greece, provided you have an excellent internet connection
• Your technical material will be delivered to your home free of charge
• A pleasant and family working atmosphere
• Fully Paid and thorough training and personal guidance by your trainer & team leader
• A long-term job full of interesting challenges
• A fixed project bonus
• A performance bonus